6202.1 exam dumps

Avaya 6202.1 Value Package

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  • Exam Code: 6202.1
  • Exam Name: Avaya Aura(TM) Contact Center Implementation Exam
  • No. of Questions: 65 Questions and Answers
  • Updated: Jul 24, 2026

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  • Total Questions: 65
  • Updated on: Jul 24, 2026
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  • Total Questions: 65
  • Updated on: Jul 24, 2026
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  • Total Questions: 65
  • Updated on: Jul 24, 2026
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Avaya 6202.1 Exam Syllabus Topics:

SectionWeightObjectives
End-to-End Server Installation & Upgrade Procedures26%- Service Pack, Release Update and migration tasks
  • 1. Cross-version configuration migration utilities
    • 2. Pre-upgrade backup and rollback planning
      - Sequential multi-server installation workflow
      • 1. License Manager deployment and entitlement activation
        • 2. CCMS database creation and post-install validation
          Contact Center Core Configuration & Agent Environment Setup24%- Call Routing, Skill Groups and Agent Partitioning
          • 1. Skill, skillset and supervisor group administration
            • 2. Agent desktop profiles and softphone provisioning
              - Queue management, routing scripts and vector processing
              • 1. Open Queue licensing and feature activation
                • 2. Priority routing, wait treatment and overflow rules
                  Avaya Aura Contact Center Core System Architecture22%- Core Server Component Roles & Interconnection
                  • 1. SIP trunking and Aura Session Manager integration
                    • 2. CCMS, CCMA, CCMM and CCT Component Functions
                      - Hardware & Operating System Deployment Prerequisites
                      • 1. Windows Server platform compatibility specifications
                        • 2. Network port, firewall and TLS certificate requirements
                          Post-Implementation Validation, Troubleshooting & Maintenance12%- System test call flows and contact handling validation
                          • 1. Log collection tools for connection and routing faults
                            • 2. Agent login, inbound/outbound call test procedures
                              Multimedia Contact Center (CCMM) Implementation16%- Third-party CRM and database integration interfaces
                              • 1. CTI toolkit and external data lookup configuration
                                • 2. Real-time reporting database connection setup
                                  - Email, chat and web contact channel configuration
                                  • 1. Multimedia workflow and contact distribution rules
                                    • 2. Multimedia licensing and commissioning workflows

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