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Avaya 6202.1 Exam Syllabus Topics:
| Section | Weight | Objectives |
| End-to-End Server Installation & Upgrade Procedures | 26% | - Service Pack, Release Update and migration tasks
- 1. Cross-version configuration migration utilities
- 2. Pre-upgrade backup and rollback planning
- Sequential multi-server installation workflow
- 1. License Manager deployment and entitlement activation
- 2. CCMS database creation and post-install validation
|
| Contact Center Core Configuration & Agent Environment Setup | 24% | - Call Routing, Skill Groups and Agent Partitioning
- 1. Skill, skillset and supervisor group administration
- 2. Agent desktop profiles and softphone provisioning
- Queue management, routing scripts and vector processing
- 1. Open Queue licensing and feature activation
- 2. Priority routing, wait treatment and overflow rules
|
| Avaya Aura Contact Center Core System Architecture | 22% | - Core Server Component Roles & Interconnection
- 1. SIP trunking and Aura Session Manager integration
- 2. CCMS, CCMA, CCMM and CCT Component Functions
- Hardware & Operating System Deployment Prerequisites
- 1. Windows Server platform compatibility specifications
- 2. Network port, firewall and TLS certificate requirements
|
| Post-Implementation Validation, Troubleshooting & Maintenance | 12% | - System test call flows and contact handling validation
- 1. Log collection tools for connection and routing faults
- 2. Agent login, inbound/outbound call test procedures
|
| Multimedia Contact Center (CCMM) Implementation | 16% | - Third-party CRM and database integration interfaces
- 1. CTI toolkit and external data lookup configuration
- 2. Real-time reporting database connection setup
- Email, chat and web contact channel configuration
- 1. Multimedia workflow and contact distribution rules
- 2. Multimedia licensing and commissioning workflows
|