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Avaya Oceana® Solution is a comprehensive customer engagement solution that offers a variety of features and tools to help organizations improve customer experience. The solution is flexible and can be tailored to meet the specific needs of each organization. The Avaya 34800X exam is designed to ensure that professionals have the knowledge and skills required to design and implement customized solutions using Avaya Oceana® Solution. 34800X exam covers topics such as solution design, integration with other technologies, troubleshooting, and project management. Passing the exam will demonstrate that the candidate has the necessary skills to implement and design solutions using Avaya Oceana® Solution, making them a valuable asset to any organization in need of customer engagement solutions.
Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/22513
Avaya 34800X (Avaya Oceana® Solution Design) certification exam is a globally recognized credential that proves an individual's knowledge and proficiency in designing solutions for Avaya Oceana® Contact Center. Avaya Oceana® Solution Design Exam certification is intended for professionals whose work involves designing solutions for an enterprise, including the integration of multiple technologies and applications. 34800X exam ensures that the certified individual can design a solution that meets the requirements of the client and the organization and is in line with the industry's best practices.
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Avaya 34800X Exam Syllabus Topics:
| Section | Weight | Objectives |
| Deployment & Operational Design | 15% | - Deployment models
- Monitoring and troubleshooting framework
|
| Design Principles & Considerations | 30% | - Integration with Avaya Aura and third-party systems
- Scalability and resilience design
- Security and compliance requirements
|
| Business Context & Requirements | 20% | - How Oceana addresses customer engagement needs
- Market trends and business drivers
|
| Oceana Architecture & Components | 35% | - Core platform architecture
- Data flow and context management
- Key components and services
|