132-S-712.2 exam dumps

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  • Exam Code: 132-S-712.2
  • Exam Name: Specialist: Avaya Proactive Contact Solutions Design Elective Exam
  • No. of Questions: 62 Questions and Answers
  • Updated: Jul 16, 2026

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  • Total Questions: 62
  • Updated on: Jul 16, 2026
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  • Total Questions: 62
  • Updated on: Jul 16, 2026
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  • Total Questions: 62
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Avaya 132-S-712.2 Exam Syllabus Topics:

SectionWeightObjectives
Security & Operational Considerations10%- Access control and user management
- Backup, recovery and disaster recovery planning
- System security and data protection
Solution Design & Sizing25%- Hardware and software sizing guidelines
- Scalability and future expansion
- Capacity planning and call volume modeling
- High availability and redundancy design
Integration & Interfaces15%- Integration with Avaya Aura and contact center platforms
- CTI and third-party application interfaces
- Data import/export and reporting integration
Dialing Strategy & Campaign Design20%- Campaign configuration and management
- Call blending and agent resource utilization
- Compliance and regulatory requirements
- Predictive, progressive, preview dialing modes
Proactive Contact Architecture & Components30%- Database and storage design
- System overview and functional modules
- Server and software components
- Network and communication protocols

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