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Salesforce Certified Sales Cloud Consultant Sample Questions:

1. Cloud Kicks (CK) has requested a Statement of Work (SOW) that clearly details who will train users on new features and how the training will be delivered.
Which section of a SOW should the consultant discuss with CK to meet the requirement?

A) Terms and Conditions
B) Background
C) Scope

2. The sales director at Universal Containers is concerned the percentage of all opportunities marked Closed Won is lower than expected. Historically, qualified leads must have a budget that is at least $10,000. The director wants sales reps to prioritize high-value prospects.
Which action should a consultant recommend to meet the requirement?

A) Map the Lead Budget field to an Opportunity Revenue field.
B) Map the Lead Budget field to an Opportunity Amount field on the Opportunity.
C) Use an approval process upon lead conversion when the budget is over $10,000.

3. Cloud Kicks acquired a company. The VP of technology wants to migrate all the sales data into Sales Cloud.
Which data migration sequence should the consultant recommend for the objects?

A) Accounts, Contacts, Opportunities, Products, Product Line Items, Cases, Leads, Campaigns
B) Accounts, Opportunities, Contacts, Products, Product Line Items, Cases, Leads, Campaigns
C) Opportunities, Products, Product Line Items, Cases, Leads, Campaigns, Accounts, Contacts

4. Cloud Kicks wants sales reps to be able to give customers access to key files without setting up an Experience Cloud site.
Which Salesforce feature satisfies this requirement?

A) Chatter link
B) File sharing link
C) Email template

5. A consultant for Universal Containers is preparing to migrate the company's legacy CRM to Sales Cloud. The admin for the previous system is enthusiastic about Sales Cloud and driving the objectives of the implementation, but end users have expressed dissatisfaction about moving to a new platform.
How should the consultant determine and validate their approach with end users?

A) Enlist the help of a champion to ensure that Sales Cloud is meeting end user needs.
B) Conduct a technical review of Sales Cloud with developers to evaluate solutions for end users.
C) Interview top-level executives to understand the Sales Cloud key performance indicators (KPIs) for end users.

Solutions: