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Salesforce NP-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
| Topic 1: Solution Design and Implementation | 20% | - Deployment and change management
- 1. Testing and deployment strategies
- 2. Governance and maintenance best practices
- Requirements gathering and solution design
- 1. Declarative vs custom development
- 2. Aligning NPSP features with nonprofit needs
|
| Topic 2: Nonprofit Success Pack Overview and Architecture | 15% | - NPSP settings and configuration framework
- 1. Package configuration options
- 2. Global settings and customizations
- NPSP core components and data model
- 1. Household and account models
- 2. NPSP object structure and relationships
- 3. Contact relationships and affiliations
|
| Topic 3: Data Management and Quality | 15% | - Data import and export
- 1. NPSP Data Import Tool vs Data Loader
- 2. Bulk data operations
- Duplicate management and data cleaning
- 1. Data validation and governance
- 2. Matching rules and deduplication
|
| Topic 4: Reporting and Analytics | 5% | - NPSP-specific reports and dashboards
- 1. LYBUNT, SYBUNT, and giving reports
- 2. Household and donor analytics
|
| Topic 5: Fundraising and Donation Management | 22% | - Donation and payment processing
- 1. One-time and recurring donations
- 2. Payment gateway integration
- 3. Soft credits and matching gifts
- Gift management and acknowledgement
- 1. Donation lifecycle tracking
- 2. Receipting and acknowledgement processes
|
| Topic 6: Program and Service Delivery | 18% | - Case management and client services
- 1. Service delivery tracking
- 2. Nonprofit Cloud Case Management integration
- Program Management Module (PMM)
- 1. Programs, engagements, and services
- 2. Participant tracking and outcomes
|
Salesforce Certified Nonprofit Success Pack Consultant Sample Questions:
1. A nonprofit wants to be in full compliance with Salesforce best practices for data security and has asked its consultant an evaluation.
Which tool should the consultant use to provide this assessment?
A) Shield Platform Encryption
B) NPSP Health Check
C) Salesforce Optimizer
D) Salesforce Health Check
2. A nonprofit conducts background checks on all prospective volunteers. Only the volunteer manager and executive director should be able to access the fields related to background checks on the Contact object.
How should the consultant configure the security settings?
A) Create a Role for the volunteer manager under the executive director's Role and grant read, write access to those fields in the volunteer manager's role.
B) Create a Permission Set that grants access to those fields and assign it to the volunteer manager and executive director.
C) Create a Sharing Rule that grants the volunteer manager and executive director access to the background check fields.
D) Assign the volunteer manager and executive director to a Public Group and grant the Public Group access to those fields.
3. A consultant is importing a number of new individual gifts from a recent fundraising event for a non-profit that is using NPSP. It is very important that donors receive credit for these new donations. Where is the automatic Opportunity Contact Role hard credit value configured for this scenario?
A) NPSP Settings
B) Relationship record
C) Affiliation record
D) Opportunity Settings
4. The admin at a nonprofit is implementing Salesforce Shield in its org to enable field platform encryption.
What are three NPSP considerations when implementing Shield Platform Encryption?
Choose 3 answers
A) If the Role Name field is encrypted on the NPSP Partial Soft Credit object, the nightly Soft Credit rollups fail.
B) The NPSP Data Import object supports encryption of all fields in the import batch.
C) Fields on the NPSP Address object can be encrypted, but encryption is unavailable for address fields on the Account and Contact object.
D) NPSP Data Import is unable to perform Custom Unique Id matching on Accounts and Contacts with an encrypted field.
E) The NPSP MergeContacts list button on Contact list views will fail if the Contact Name is encrypted.
5. A nonprofit processed a donation, and then the donor asked the nonprofit to also credit their spouse on that gift.
Assuming standard NP5P configuration, what should a consultant recommend to satisfy this request?
A) Create an Opportunity Contact Role for the spouse and mark it as primary.
B) Create an Opportunity Contact Role for the spouse and set the role to Soft Credit.
C) Clone the Opportunity and set the primary contact to the spouse.
D) Enable Automatic Soft Credit for household members in NPSP settings.
Solutions:
Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: A,D,E | Question # 5 Answer: D |