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Salesforce Certified Field Service Consultant Sample Questions:
1. Universal Containers performs multi-staged jobs, where the second job can only begin after completion of the first job. How should aConsultant recommend implementing this process?
A) Create two Service Appointments and schedule them to the same Resource.
B) Create two Service Appointments, set the Related Service Appointment and Time Dependency.
C) Create one Service Appointment with the total duration of the two jobs and assign two Resources.
D) Create one Service Appointment and schedule it to two different Resources.
2. How should a Consultant configure Salesforce Field Service to ensure agents and dispatchers can quickly create Work Orders with the appropriate materials?
A) Create Work Types and Locations.
B) Create Work Types with Products Consumed.
C) Create Work Types with Work Order Line Items.
D) Create Work Types with Products Required.
3. At Northern TrailOutfitters (NTO), agents are expected to complete a variety of tasks. They create cases and work orders, and need Read access to work types and work rules. They also book and manage appointments, assign mobile resources, and optimize their mobile workforce's schedule.
What is the best permission set{s) a consultant should
recommend assigning to NTO agents?
A) Agent and Resource
B) Dispatcher
C) Agent
D) Mobile, Agent, and Resource
4. Universal Containers Technicians frequently need to request more parts from another inventorylocation when stock runs low.
How can Universal Container Technicians achieve this for each product requested?
A) Create a Shipment and a Product request line item.
B) Create a Work Order Line Item and a Product request line item.
C) Create a Product Request and a Product request line item.
D) Create a Product Consumed and a Produc request line item.
5. An employee at Universal Containers performs the role of a Dispatcher and a Technician.
How should a Consultant configure Salesforce Field Service to support this behavior?
A) Create one Service Resource and assign the Technician and Dispatcher role.
B) Create one Service Resource and assign the relevant Permission Set Licenses. pee
C) Create two Service Resources and assign them to the employee. &
D) Create two Skills records and assign them to the Service Resource record.
Solutions:
Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: B |