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Salesforce Consumer Goods Cloud Accredited Professional Sample Questions:

1. Universal Containers (UC) is rolling out a new offer, which must be fulfilled using Industries Order Management. During fulfillment, the orchestration must integrate with the provisioning system, which accepts a different payload for activation and deactivation of the service.
What is the recommended approach for designing the orchestration while minimizing unnecessary configurations?

A) Create two Orchestration Plan Definitions, one having the Activation Orchestration item and the other with the Deactivation Orchestration item. Configure one scenario to map Activation to Add action and Deactivation to Disconnect action.
B) Create one Orchestration Plan Definition with two Orchestration item definitions having mutually exclusive conditions on the product action. Configure Scenario to include both Add and Disconnect actions.
C) Create two Orchestration Plan Definitions, one having the Activation Orchestration item and the other with Deactivation Orchestration item. Set conditions on Orchestration items based on product action.
D) Create two Orchestration Plan Definitions, one having the Activation Orchestration item and the other with Deactivation Orchestration item. Configure scenarios to map Activation to Add action and Deactivation to Delete action.

2. Infiwave offers Internet and Voice services to residential customers. In order to provision the services, a technician visits the customer location to install the modem, then provides the modem-related data over the phone, and after capturing the data the request is sent to the fulfillment system. Infiwave has identified that having the technicians provide the data over the phone is error prone.
Which two features should Infiwave use from Industries Order Management to support this functionality and to avoid errors during data capture?

A) Implement a Callout Orchestration item to execute a request on the fulfillment system for activation
B) Implement a Manual Orchestration item, assign it to the technician, and configure an OmniScript for the technician to capture the data
C) Implement a Milestone Orchestration item to execute a request on the fulfillment system for activation
D) Implement a Push Orchestration item, assign it to a technician, and configure an OmniScript for the technician to capture the data

3. Which are the two primary use cases for performing an in-store survey?

A) Gathering feedback from customers, consumers shoppers, and staff
B) Gathering data on promotions, inventory requirements and product quality
C) Saving time for the Field Rephttps://help.salesforce.com/s/articleView?id=sf.retail_concept_user_survey.htm&type=5
D) Gathering point of sale data
E) Gathering data on inventory reconciliation

4. Prior to rollout testing users find themselves failing all the test cases related to delivery tasks What is a potential reason for this?

A) The tester did not have the Lightning Retail Execution Plus Permission Set added
B) The tester is outside the geofence for the store
C) The KPIs are too extreme and causing the system to fail
D) The tester did not have the lightning direct store delivery Permission Set added

5. A Consultant must migrate Communications Cloud Data from one customized Salesforce Org to another Salesforce Org.
What are two key considerations before migration and preparing the target instance to receive or import Communications Cloud data?

A) Test migration data in a production environment.
B) Requires matching metadata to be established in the new target org.
C) All required data points and fields from the source org are captured in the target org.
D) Run data validation in parallel to the ongoing migration.

Solutions: