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The KPI Institute C-KPIP Exam Syllabus Topics:

The KPI Institute Certified KPI Professional Sample Questions:

Question 1

Which KPI is suitable for measuring the following objective: "Improve process performance"?

A. Deliver process performance improvement project by 31 December
B. Processes improved to the desired level (%)
C. Hours spent on process improvement (#)
D. Processes (#)

Question 2

Which of the statements below is correct?

A. Performance management can be done well in isolation of performance measurement
B. Performance measurement should be done by specialized staff in this area
C. Performance measurement is a subset of performance management
D. Performance management is another term for performance measurement (the terms are synonyms)

Question 3

Which of the following KPIs is the most suitable to select for measuring the following objective: "Increase profitability"?

A. Annual budget ($)
B. Cost ($)
C. Net profit ($)
D. Revenue ($)

Question 4

Which start target would you propose for "Net Promoter Score (NPS) (%)", tracked at organizational level?

A. 1
B. 100
C. This is not a KPI
D. #10

Question 5

Which metrics are used for calculating "Capacity utilized (%)"?

A. A = Capacity planned (#); B = Capacity (#)
B. A = Capacity utilized (%)
C. A = Capacity utilized (#); B = Capacity needed (#)
D. A = Capacity utilized (#); B = Capacity available (#)

Solutions: