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Salesforce Slack-Admn-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
| Topic 1: Channel and User Group Administration | 28% | - Archiving and deletion policies
- Channel types and management
- User group creation and administration
|
| Topic 2: Security | 15% | - Security governance and compliance
- Audit and monitoring
- Data protection and retention policies
|
| Topic 3: Enabling Slack Success | 15% | - Adoption strategy and best practices
- Analytics and usage measurement
- Optimization and training
|
| Topic 4: Workspace Administration | 9% | - Multi-workspace architecture design
- Workspace visibility and configuration
- Workspace creation and approval process
|
| Topic 5: App Administration | 10% | - Workflow Builder usage
- Integration management
- App installation and configuration
|
| Topic 6: User Lifecycle Management | 14% | - User provisioning methods
- Guest account management
- Authentication and access control
|
| Topic 7: Fundamentals | 9% | - Slack paid plan features
- User roles and responsibilities
- Workspace and organization settings and dashboards
|
Salesforce Certified Slack Administrator Sample Questions:
1. You lead a team responsible for launching Slack Enterprise Grid to all employees. Your leadership team firmly believes that Slack is currently too noisy and that a workspace dedicated to each major business unit will reduce noise. You want to be thoughtful about the workspace design and create an Enterprise Grid design that will best facilitate collaboration across your company.
What are two actions you should take?
(Select the TWO best answers.)
A) Create a business case for focusing on a thoughtful Enterprise Grid design, and present it to the leadership team.
B) Create an implementation and project plan with an Enterprise Grid design that includes one large workspace in order to avoid forming silos.
C) Create an implementation and project plan with an Enterprise Grid design focused on a multi- workspace business unit model.
D) Create and launch an employee survey to better understand how knowledge is shared across the organization and how teams are using Slack today.
E) Create success criteria and key design principles for Enterprise Grid, and work with your Slack account team to determine the pros and cons of each Enterprise Grid design model.
2. Your company uses a popular online tool to help monitor inventory in the warehouse. You need to get reports from the tool into Slack by the end of the week.
As a Slack admin, what is the first thing you should do? (Select the best answer.)
A) Set up an automatic email forwarding process outside of Slack to send the reports into Slack.
B) Search the Slack App Directory for an existing Slack app that supports the online tool.
C) Gather a team to begin developing a custom Slack app.
D) Create a workflow using an incoming webhook once the report is generated.
3. You're the Primary Org Owner for your university's Slack Enterprise Grid. You're responsible for launching Slack to first-year students and faculty members.
What is the most efficient way to set up students as full members and faculty members as Workspace Admins?
(Select the best answer.)
A) Use "Just-in-time" provisioning to allow students and faculty members to create an account upon first login, eliminating the time and effort with onboarding new accounts. Then, promote each faculty member to Workspace Admin.
B) Use SCIM provisioning to create accounts for students and faculty members. Then, update their profile fields to reflect their title by syncing with the SCIM API.
C) Use either "Just-in-time" or SCIM provisioning to invite students and faculty members to Slack. Then, create a user group of faculty members and promote that user group in bulk to Workspace Admins.
D) Use SCIM provisioning to create accounts for students and faculty members, and create an identity provider (IdP) group for all faculty members. Then, promote the members of the IdP group in bulk to Workspace Admins.
4. You will be managing a new product launch and have just been assigned a new team of 12 members.
You need to introduce yourself and the project scope.
What should you do?
(Select the best answer.)
A) Start a group direct message (group DM) with the members on the team introducing yourself and the project scope.
B) Create a new public channel for the project, invite the team members, and introduce yourself and the project scope.
C) Create a new private channel for the project, invite the team members, and introduce yourself and the project scope.
D) Start a direct message (DM) with each member individually, introducing yourself and the project scope.
5. In Large Inc's Enterprise Grid design, each business unit has its own workspace, and everyone is also a member of the Global workspace. The Sales team at Large Inc are slow adopters of Slack and have been using email instead of Slack to communicate with peers.
Which of these strategies should the Sales team AVOID using to connect cross-functionally more effectively with Slack?
A) Create an org-wide #sales-wins channel so that account representatives can share updates on new customers and celebrate big deals.
B) Create a #customer-feedback channel for Sales to convey customer concerns to the Product and Engineering teams.
C) Move their channels into the Global workspace and convert the default channels to private, to ease the Sales team's fears about privacy.
D) Create an org-wide #help-sales channel where cross-functional partners can turn to Sales with questions and requests for help.
Solutions:
Question # 1 Answer: A,E | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: C |