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Reference: https://trailheadacademy.salesforce.com/certificate/exam-platform-foundations---Plat-101
Salesforce is a leading customer relationship management (CRM) software that helps businesses manage their customer interactions and streamline their sales processes. The Salesforce platform offers a wide range of tools and features that enable businesses to automate their sales, marketing, customer service, and analytics. Salesforce certification is an excellent way for professionals to validate their skills and knowledge of the Salesforce platform. The Salesforce-Associate (Salesforce Certified Associate) exam is an entry-level certification that tests foundational knowledge of the Salesforce platform.
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| Section | Weight | Objectives |
|---|---|---|
| Salesforce Ecosystem | 32% | - Salesforce Customer 360 and product portfolio - Roles, career paths, and learning resources - CRM concepts and business value - Multi-tenant architecture and platform basics |
| Collaboration and Mobile | 5% | - Chatter and collaboration tools - AppExchange overview - Salesforce Mobile App features |
| Data Management | 15% | - Data model: objects, fields, and relationships - Record types and data quality - Import, export, and maintenance - Data security and sharing rules |
| Sales and Service Cloud Basics | 10% | - Case management and knowledge base - Process automation fundamentals - Lead, opportunity, and account management |
| Navigation and Customization | 28% | - Basic customization options - User settings and permissions overview - Global navigation and setup menu - List views, search, and personalization |
| Reports and Dashboards | 10% | - Report types and creation - Dashboard components and sharing - Filters, formulas, and summarization |
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