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Salesforce Certified Omnistudio Consultant Sample Questions:

1. A company has designed a process that extracts a large amount of data from a Salesforce object. Due to the volume of data that will be retrieved, it is important that Governor limits are not exceeded.
What solution should the consultant recommend?

A) DataRaptor Turbo Extract
B) Integration Procedure and DataRaptor Turbo Extract
C) Calculation Procedure and DataRaptor Turbo Extract
D) DataRaptor Extract with Chaining

2. A health provider company is building a new application for its medical officers. The company wants to display medical test reports for patients. Medical test reports is acustom object, related to the Patients object.
For e< patient, the company needs to list each medical test report including the report name, date requested, and d generated. From each medical test report, the user should be able to take the following actions:
* Approve
* Print for Review
* Send for Retest
Which OmniStudio tools should the consultant use to design a solution to meet these requirements?

A) Multiple FlexCards with single action
B) OmnlScript with multiple Step elements
C) Single FlexCard with multiple actions
D) Salesforce list view with custom buttons/links

3. A business wants to add typeahead functionality to an existing OmniScript. The business wants the user to begin entering the name of a contact in Salesforce. and allow the user to select the contact once it has found a match. Once the contact has been selected, the OmniScript should retrieve the contact's email address for use in a later step of the process.
What data source is needed when using the TypeAhead element?

A) Integration Procedure Action
B) DataRaptor Post Action
C) DataRaptor Extract Action
D) HTTP Action

4. A business plans to implement new tools for their call center agents to increase efficiency and improve customer experience. The business needs to reduce new agent ramp-up time. During the discovery phase of the project, the business identifies the following requirements for the project:
* Easy access to frequent processes
* "At a glance" dashboards of customer information
* Lists of customer bills, which are stored on an external system
Which two FlexCard benefits should the consultant highlight when presenting a proposed solution?
Choose 2 answers

A) Display a 360° view of the customer
B) Display differentactions based on context
C) Guide users through complex processes
D) Allow customers to enter bill payment information

5. Which OmniScript element retrieves Salesforce data that is then returned in Value/Label pairs and becomes available for selection in a dropdown list?

A) DataRaptor Extract Action
B) Select
C) Calculation Action
D) Lookup

Solutions: