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Salesforce Certified Platform Administrator II Sample Questions:

1. Cloud Kicks (CK) wants the forecast numbers to be shown by territory regardless of who owns the record.
CK also wants a way to forecast based on role hierarchy.
Which three options should an administrator recommend?
Choose 3 answers

A) Have the user select the forecast type listed under the Forecast Type in the Display Settings.
B) Enable Role Hierarchy Forecast.
C) Enable Territory Forecast.
D) Make a custom field to track the amounts for Territory and Hierarchy Forecast.
E) Modify the Territory Forecast to match the Hierarchy Forecast model.

2. A sales rep at Ursa Major Solar reafized that the wrong price book was selected for an opportunity.
How can the sales rep change the price book on the opportunity?

A) The change can be made through the mobile app.
B) Once selected, the price book can be updated via the forecasts tab.
C) Once selected, the price book is locked on the opportunity.
D) They change can be made through the desktop site.

3. The administrator at Cloud Kicks needs to import a batch of person accounts into Salesforce.
What tool should the administrator use?

A) Mass Update
B) Quick Create
C) Bulk API
D) Data Import Wizard

4. AW Computing has several service plans it offers with its laptops. Management wants the sales team to focus on bringing in new business and to have the creation of the renewal opportunity for the service plans happen automatically.
What approach should the administrator take to automate the renewal process7

A) Configure a time-based workflow to send an email reminder to the sales rep when the service plan expires.
B) Create a validation rule to prevent the rep from closing the opportunity until a renewal is associated.
C) Configure a flow that will create the renewal based on the closed-won date and opportunity line items.
D) Create a dynamic Lightning page with rich text to remind the rep to create a renewal opportunity when the opportunity is closed won.

5. An administrator created and activated several record-triggered flows that are configured to run before the record is saved on the same object.
What should the administrator consider about the order of execution for flows?

A) The order of flow execution is unpredictable.
B) The last created date of the flow will determine the order.
C) The flows will execute in alphabetical order based on their names.
D) The flow type will determine the order of execution.

Solutions: