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Salesforce Certified Field Service Consultant Exam is designed for individuals who have experience in field service management and want to showcase their expertise in using the Salesforce Field Service application. Field-Service-Consultant exam is intended for individuals who have a strong understanding of Salesforce products and services, and are capable of designing, implementing and maintaining Salesforce Field Service solutions.
Reference: https://trailheadacademy.salesforce.com/certificate/exam-fs-consultant---FS-Con-101
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Salesforce Field-Service-Consultant Certification Exam covers a wide range of topics, including field service operations, service scheduling, workforce management, mobile workforce enablement, and customer service. Field-Service-Consultant exam is designed to evaluate your understanding of the Salesforce Field Service Lightning platform, as well as your ability to apply it to real-world scenarios.
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Salesforce Field-Service-Consultant Exam covers a range of topics related to field service management, including scheduling and dispatching, workforce management, mobile workforce enablement, and customer communication. Field-Service-Consultant exam is designed to test a candidate's knowledge and skills in these areas to ensure that they are equipped to handle real-world challenges in the field.
Salesforce Field-Service-Consultant Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Managing Resources | 16% | - Set up and manage crews - Determine resource types and lifecycle - Configure service territories and members - Understand license types and usage - Manage skills, skill levels and operating hours |
| Topic 2: Configuring Mobility | 10% | - Enable customer sign-off and mobile workflows - Configure Field Service Mobile app - Distinguish mobile capabilities and settings |
| Topic 3: Configuring Maintenance Plans | 5% | - Design and implement maintenance plans |
| Topic 4: Managing Inventory | 8% | - Manage return orders and inventory transactions - Define price books and inventory models |
| Topic 5: Managing Scheduling and Optimization | 28% | - Configure scheduling settings and dispatcher console - Optimize scheduling and resource allocation - Manage service appointments and booking lifecycle - Implement scheduling policies and rules |
| Topic 6: Managing Work Orders | 23% | - Apply resource preferences and products required - Configure work order processes, parameters and work types - Define relationships between work orders, service appointments and line items - Use work order line items and milestones |
| Topic 7: Permissions and Sharing | 5% | - Understand territory vs user sharing - Configure permission sets and sharing rules |
| Topic 8: Managing Assets | 5% | - Maintain and update assets and relationships |
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