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To become a Salesforce Certified Field Service Consultant, candidates must have a strong understanding of the Salesforce platform, including its core features and functionalities. They must also have experience in the field service industry and be able to demonstrate their ability to design and implement solutions that meet the specific needs of their clients. Field-Service-Consultant-JPN exam consists of 60 multiple-choice questions that cover topics such as service contracts, dispatching, inventory management, and mobile workforce management. Candidates have 105 minutes to complete the exam, and a passing score of 67% is required to earn the certification. The Salesforce Field-Service-Consultant Exam is a valuable credential for professionals looking to advance their careers in the field service industry and demonstrate their expertise in the Salesforce platform.
Reference: https://trailheadacademy.salesforce.com/certificate/exam-fs-consultant---FS-Con-101
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Salesforce Field-Service-Consultant exam measures the ability of candidates to design, implement, and manage field service solutions using Salesforce technology. Field-Service-Consultant-JPN exam covers a range of topics, including field service automation, scheduling and dispatching, workforce management, and mobile workforce management. It is a multiple-choice exam that consists of 60 questions and lasts for 90 minutes.
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Salesforce Field-Service-Consultant日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
| Topic 1: Scheduling and Optimization | 22% | - Work rules and dispatch
- 1. Gantt view customization
- 2. Emergency appointments
- 3. Dispatch console configuration
- Configure optimization
- 1. Optimization goals and constraints
- 2. Geocoding and mapping
- 3. Travel time optimization
- Implement scheduling configurations
- 1. Availability and capacity
- 2. Resource scheduling
- 3. Skill-based routing
|
| Topic 2: Analytics and Reporting | 12% | - Configure reports and dashboards
- 1. Performance analytics
- 2. Utilization reports
- 3. Field Service metrics
|
| Topic 3: Implementation and Configuration | 28% | - Design and configure work orders
- 1. Work types and entitlements
- 2. Work order line items
- 3. Service territories
- 4. Work order lifecycle
- Configure product and asset records
- 1. Product bundles
- 2. Assets and installed products
- 3. Product2 configuration
- Configure service appointments
- 1. Scheduling policies
- 2. Service appointment fields
- 3. Operating hours
|
| Topic 4: Industry-specific Considerations | 8% | - Apply Field Service to different industries
- 1. Telecommunications
- 2. Utilities
- 3. Manufacturing
- 4. Healthcare
|
| Topic 5: Integration and Data Management | 12% | - Manage data
- 1. Bulk data operations
- 2. Data model considerations
- Implement integrations
- 1. API considerations
- 2. Data migration
- 3. External systems integration
|
| Topic 6: Field Service Mobile Application | 18% | - Implement Field Service Mobile
- 1. Offline capabilities
- 2. Mobile flows and actions
- 3. Mobile publisher configuration
- Configure technician experience
- 1. Check-in/check-out
- 2. Parts and inventory
- 3. Signature capture and photos
|