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Salesforce Certified Business Analyst Sample Questions:

1. A Salesforce business analyst (BA) has recently joined a new project to improve the Sales Cloud implementation at Cloud Kicks. The BA wants to quickly introduce new functionality to impress the customer.
Which action should the BA take?

A) Update the page layouts to show the most relevant information at the top.
B) Demo standard features and elicit feedback from the customer.
C) Scope the development of an integration with enterprise resource planning (ERP)

2. Universal Container wants to implement a solution to help it track and analyze its carbon emission in an effort to meet its new initiatives. The CEO has reached out to the product development team for assistance. The business analyst (BA) has begun exploring potential solutions based on the requirements.
What should the BA do first?

A) Use CRM Anal Analyst actionable insights.
B) Investigate building a custom app.
C) Review relevant apps on the AppExchange

3. Cloud Kicks (CK) wants to enhance the user experience for customer service agents on Service Cloud so they can effectively meet their service-level agreements. CK has a vision for the future state, but needs to understand how to achieve it. A business analyst (BA) has been assigned to help with this goal.
Which type of document should the BA use to meet the requirement?

A) Gap analysis
B) Change management
C) Use case

4. Universal Containers is setting up a Salesforce email integration for the sales team. Through discovery conversations, the business analyst (BA) learns the operations team also needs email integration in the near future.
What should the BA do next?

A) Include the operations team during discovery.
B) Start project work for the operations team.
C) Proceed with the sales team's project as planned.

5. Cloud Kicks has assembled a new product team to launch a brand ambassador partner portal in Experience Cloud. The team is debating various ways to document the requirements. The business analyst recommends writing user stories within the Agile methodology.
What is the benefit of creating user stories when documenting project requirements?

A) User stones decrease the need for collaboration within a product team throughout the project.
B) User stories provide specific details about a product early in the development lifecycle.
C) User stones translate requirements in a way that shows a product's value to the end user.

Solutions: