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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

1. After a successful implementation of Agentforce Sates Agent with sales users. Universal Containers now aims to deploy it to the service team. Which key consideration should the Agentforce Specialist keep in mind for this deployment?

A) Assign the standard service actions to Agentforce Service Agent.
B) Assign the Agentforce for Service permission to the Service Cloud users.
C) Review and test standard and custom Agent topics and actions for Service Center use cases.

2. Universal Containers' data science team is hosting a generative large language model (LLM) on Amazon Web Services (AWS). What should the team use to access externally-hosted models in the Salesforce Platform?

A) Model Builder
B) Copilot Builder
C) App Builder

3. Universal Containers is indexing millions of product manuals where users may ask both structured queries (model numbers) and natural language questions (for example, "How do I reset my device?"). Which retrieval approach should the company use?

A) Use semantic search only, as natural language is always preferred.
B) Use keyword search only, since model numbers dominate queries.
C) Use hybrid search to combine keyword precision with semantic flexibility.

4. Universal Containers wants to allow its service agents to query the current fulfillment status of an order with natural language. There is an existing auto launched flow to query the information from Oracle ERP, which is the system of record for the order fulfillment process. How should An Agentforce apply the power of conversational AI to this use case?

A) Configure the Integration Flow Standard Action in Agent.
B) Create a Flex prompt template in Prompt Builder.
C) Create a custom copilot action which calls a flow.

5. Amid their busy schedules, sales reps at Universal Containers dedicate time to follow up with prospects and existing clients via email regarding renewals or new deals. They spend many hours throughout the week reviewing past communications and details about their customers before performing their outreach. Which standard Copilot action helps sales reps draft personalized emails to prospects by generating text based on previous successful communications?

A) Agent Action: Summarize Record
B) Agent Action: Draft or Revise Sales Email
C) Agent Action: Find Similar Opportunities

Solutions: