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The Salesforce ADM-261 exam is suitable for professionals who have experience in administering and configuring Salesforce Service Cloud. It is recommended that candidates have at least six months to one year of experience in Service Cloud Administration before attempting ADM-261 exam.

Reference: https://trailhead.salesforce.com/en/academy/classes/adm261-service-cloud-administration/

Salesforce ADM-261 (Service Cloud Administration) Certification Exam is designed for professionals who want to demonstrate their expertise in managing and administering the Salesforce Service Cloud. Service Cloud Administration certification exam is ideal for professionals who are responsible for configuring and managing the service cloud, including customer service representatives, administrators, and consultants.

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