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Salesforce Certified Sales Cloud Consultant Sample Questions:

1. Cloud Kicks manages prospects for lead generation in a marketing application.
To ensure data quality, which prospects should the consultant migrate from the marketing application to lead records?

A) Qualified prospects
B) All prospects
C) Contacted prospects

2. A sales rep at Cloud Kicks must have access to all child accounts of the accounts they own. The organization- wide default setting for Account is Private.
What happens if a sales rep has access to a parent account?

A) Access to child account records is controlled by default Account Teams.
B) Access to child account records is granted via the Account Hierarchy.
C) Access to child account records needs to be shared manually,

3. When emails sync by Einstein Activity Capture, how are the emails matched to Sales Cloud records?

A) Matching is based on Full Name and standard Email field.
B) Matching is based on any Email field.
C) Matching Is based on the standard Email field.

4. The leadership team at Cloud Kicks wants to improve the rate of user adoption of Sales Cloud.
Which option should the consultant recommend?

A) Add Approval processes to enforce data standards.
B) Conduct a requirements workshop to gather user stories.
C) Use a collaboration tool to gather feedback from users.

5. The Cloud Kicks pipeline and forecasting reports are inaccurate because sales reps are creating opportunities after they are already closed won. Sales management wants visibility into how often the sales reps are creating these types of opportunities.
Which solution should the consultant recommend?

A) Implement automation to update the opportunity to the first stage in the sales process.
B) Run the Opportunity Pipeline standard report to view the upcoming opportunities by stage.
C) Configure a report that displays opportunities that have an earlier closed date then created date.

Solutions: