C_C4HCX exam dumps

SAP C_C4HCX Value Package

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  • Exam Code: C_C4HCX
  • Exam Name: SAP Certified - Solution Architect - SAP Customer Experience
  • No. of Questions: 82 Questions and Answers
  • Updated: Sep 01, 2026

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SAP C_C4HCX Exam Syllabus Topics:

SectionWeightObjectives
SAP Emarsys Customer Engagement and SAP Marketing Cloud<=10%- Customer segmentation
- Campaign management
- Marketing automation strategies
SAP Customer Data Solutions11-20%- Customer Data Cloud (Identity and Consent)
- Customer Data Platform (Unification and Segmentation)
SAP Sales Cloud and SAP Service Cloud11-20%- Integration with back-end systems
- Service ticket workflows
- Sales process configuration
SAP Commerce Cloud11-20%- Storefront and catalog management
- Commerce solution architecture
- Order management
SAP Integration Suite11-20%- Open Connectors
- API Management
- Cloud Integration capabilities
- Integration strategy and architecture
Extensibility in SAP CX Solutions11-20%- Low-code/No-code development (SAP Build)
- In-app extensibility
- Side-by-side extensibility using SAP BTP
The Intelligent Enterprise<=10%- Understanding SAP's End-to-End Business Processes
- SAP Business Suite Strategy
Managing Clean Core<=10%- Applying clean core methodology to SAP CX solutions
- Evaluating for clean core principles

SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:

Question 1

Which types of statement can be configured in Consent Management?
Note: There are 3 correct answers to this question.

A. Other consent management
B. Privacy policy
C. Communication consent
D. Terms of service
E. Push notification


Question 2

Which SAP Build components can be used to create low-code/no-code based projects?
Note: There are 3 correct answers to this question.

A. Low-Code-No-Code Composer Integration
B. SAP Build Process Automation
C. SAP Build Code
D. SAP Build Apps
E. SAP Build Work Zone


Question 3

What can you do with SAP Event Mesh?
Note: There are 2 correct answers to this question.

A. Increase flexibility and scalability with the loose coupling provided.
B. Integrate and extend SAP back ends and business applications inside and beyond the SAP ecosystem.
C. Run prepackaged integration flows for A2A communication.
D. Enable synchronous point-to-point integration.


Question 4

When setting up profile views in SAP Customer Data Platform, why might an organization choose to maintain both the Unified Customer Profile and Contextual Profile views?
Note: There are 2 correct answers to this question.

A. To enhance the profile's visual appeal for end users.
B. To support both high-confidence and low-confidence data use cases within different business applications.
C. To reduce storage and operational costs by duplicating key customer data in both views.
D. To maintain different views using weaker and stronger identifiers respectively.


Question 5

You want to enhance a specific standard business context in SAP Marketing Cloud.
Which in-app features are available for enhancements?
Note: There are 2 correct answers to this question.

A. Append a new structure into an SAP standard table.
B. Create a new UI as an SAP Fiori app.
C. Add custom fields to the SAP standard fields.
D. Create custom logic to enhance SAP standard logic.


Solutions:

Question 1
Answer: A,B,D
Question 2
Answer: B,D,E
Question 3
Answer: A,B
Question 4
Answer: B,D
Question 5
Answer: C,D

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