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| Section | Weight | Objectives |
|---|---|---|
| Warranty Management | <8% | - Warranty determination and processing |
| Integration | 8%-12% | - Pre-packaged integration scenarios - System integration best practices |
| Administrative Configuration | 8%-12% | - Approval processes - Business configuration activities |
| Installed Base | <8% | - Use in service tickets |
| Reporting and Analytics | 8%-12% | - Basic custom reporting - Standard reports and dashboards |
| Organizational Management | 8%-12% | - Organizational structure setup - Work distribution rules |
| Implementation Basics | 8%-12% | - Solution configuration and fine-tuning - SAP implementation methodologies |
| Service Request Management | 12%-16% | - Service level agreements (SLA) - Create and process service tickets - Escalation and routing rules |
| User Management | 8%-12% | - Set up data access restrictions - Maintain employees, business roles and users |
| Registered Products | <8% | - Use in service tickets |
| Service Contracts | 8%-12% | - Entitlement determination - Contract creation and assignment |
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