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SAP C_BOSUP_90 Exam Syllabus Topics:
Section
Objectives
SAP BusinessObjects Architecture and Components
- System architecture overview
1. Server components and services
2. Repository and database structure
System Monitoring and Maintenance
- Performance and availability monitoring
1. Log analysis and diagnostics
2. Basic system health checks
User and Security Management
- Authentication and authorization concepts
1. Security configuration basics
2. User roles and access rights
SAP BusinessObjects Support Fundamentals
- Incident handling processes and support workflow
1. Incident lifecycle overview
2. Support roles and responsibilities
Troubleshooting and Incident Resolution
- Common system and user issues
1. Report and dashboard errors
2. Login and access issues
SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:
The customer has an error that can be reproduced on their system. How do you proceed to investigate this issue?
A. The customer is no longer entitled to support since they have caused a fault in the system.
B. The customer's system has the fault therefore you only need to use their system for further investigation and testing.
C. Ask the customer to document the workflow step by step so that you can attempt to reproduce the issue on your internal system.
D. Ask the customer to use a different system since this installation is experiencing issues.
Answer: C
When a message is directed to SAP via SAP Solution Manager, which status does the message have in the Service Desk?
A. Incident forwarded
B. Sent to SAP
C. Confirmed
D. Information to SAP
Answer: B
Which Service Desk feature provides all the functions to analyze and monitor an entire SAP solution centrally?
A. SAP Notes
B. Implementation Roadmap
C. Solution Manager Diagnostics
D. Root Cause Analysis
Answer: C
You need to inform SAP that your SAP Solution Manager implementation is ready to go live for your customer. How do you proceed?
A. Call the Customer Interaction Center.
B. Create a message using the component SV-SMG-SUP within Service Desk.
C. Send an email to SAP EMEA Support.
D. Call your account manager to ask for help.
Answer: B
If you want to add an SAP or non-SAP system to your landscape, which transaction do you need to run?
A. MSY_SETUP
B. SMSY
C. SOLMAN_WORKCENTER
D. SMSY_SETUP
Answer: B
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