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Easy to install, easier to keep using. The PrepAwayETE Desktop Test Engine sets up in minutes on Windows, then simulates the C-TCRM20-71 exam offline whenever you are ready — 95 practice questions on your schedule.
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP1 |
| Exam Number: | C-TCRM20-71 |
| Available Languages: | English |
| Exam Duration: | 180 minutes |
| Related Certifications: | SAP Certified Application Associate - SAP CRM SAP Certified Application Specialist - SAP CRM |
| Exam Format: | Multiple response, Multiple choice |
| Recommended Training: | SAP CRM Fundamentals Training |
| Exam Registration: | SAP Certification Hub |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or test center exam (via SAP Certification Hub / Pearson VUE depending on region) |
| Pre Condition: | No mandatory prerequisites, but basic knowledge of SAP CRM and business processes is recommended. |
| Official Syllabus URL: | https://training.sap.com/certification/ |
| Section | Objectives |
|---|---|
| Reporting and Analytics | - Analytics tools overview - Standard reports in SAP CRM |
| Master Data Management | - Business partners - Organizational management |
| CRM Middleware and Integration | - Data synchronization - Replication and adapters |
| Service Management | - Service request processing - Case management |
| SAP CRM Web UI | - Navigation and work centers - UI configuration and personalization |
| Sales Management | - Opportunity and lead management - Sales cycle in SAP CRM |
| SAP CRM Basics | - CRM business processes - Overview of SAP CRM architecture |
| Interaction Center | - Channel management - Interaction handling |
| Marketing | - Segmentation and target groups - Campaign management |
Three versions of the same study materials, each with its own character: a printable, expert-prepared PDF with free demo download and instant access; a Desktop Test Engine for Windows with customizable simulation and timed modes that works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. All 95 practice questions are identical across versions. Every purchase includes 365 days of free updates, a 50% renewal discount afterward, and unlimited computer installations.
No mandatory prerequisites, but basic knowledge of SAP CRM and business processes is recommended. Since requirements change over time, confirm the latest on the official SAP exam page before scheduling.
The official SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP1 outline defines 9 domains. The leading three are SAP CRM Web UI, Reporting and Analytics, and Service Management. The full list is in the topics section above, and PrepAwayETE's 95 practice questions cover each one.
SAP recommends these training resources for the SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP1 exam:
Follow the training with steady self-testing — the 95 practice questions from PrepAwayETE help you apply theory and fill any gaps the training leaves.
The C-TCRM20-71 exam is a SAP certification exam validating the SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP1 syllabus shown above. It belongs to these credential paths: SAP Certified Application Associate - SAP CRM, SAP Certified Application Specialist - SAP CRM. Candidates in 2026 prepare for it with PrepAwayETE's 95 practice questions, available as a printable PDF, a Windows Desktop Test Engine, and an Online Test Engine — three versions of the same materials.
Scoring and fees are published by SAP and may change; verify the current figures on the official site.
PrepAwayETE issues a full refund if you take the SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP1 exam within 60 days of purchase and do not pass. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. Submit a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Alternatively, exchange for two free exam products of equal value and keep your original update service. Orders arrive by email within 1 minute — contact support if nothing arrives within 2 hours.
Online proctored or test center exam (via SAP Certification Hub / Pearson VUE depending on region) Register for the SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP1 exam through these official channels:
After booking, PrepAwayETE delivers your practice questions within 1 minute — preparation starts the same day.
The official SAP page publishes the current question count and duration; review it before your test date.
What is the purpose of condition maintenance groups in CRM pricing?
Correct Answer: B 🗳️
Which of the following are possible influencing factors used in Customizing for item category determination?(Choose three)
Correct Answer: B,C,E 🗳️
Which of the following areas in SAP CRM focuses on an indirect sales process?
Correct Answer: A 🗳️
Which configuration object can be shared between a CRM business transaction and a billing type in SAP CRM?
Correct Answer: A 🗳️
Which of the following tasks are performed by users assigned to the standard Interaction Center Manager business role?(Choose three)
Correct Answer: A,B,C 🗳️
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