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SAP C-BOSUP-90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

Question 1

What should the partner do when receiving a new message from an end user?

A. Recommend to the end user to install the latest patch.
B. Call SAP Support for suggestions.
C. Undertake the support Level 1 and 2 tasks corresponding to primary support services.
D. Forward it to SAP and advise the end-user of the current situation.

Question 2

You receive a customer message where several issues are reported.
What will be your next step?

A. Start message processing without contacting the customer.
B. Solve all issues in the message, because it is beneficial for customers to report several issues in one message.
C. Ask your colleagues for processing this message.
D. Ask the customer to create one message per issue.

Question 3

When you have reached a limit in processing a message what would be helpful for you to move forward?

A. Send the customer as much documentation as possible so they can find the solution themselves.
B. Call the customer and tell them that you cannot progress their message.
C. Good working relationships with colleagues with whom you can share and discuss ideas.
D. Take as much time as you need to think about the customer's issue on your own.

Question 4

What do you configure to enable Root Cause Analysis for a customer?

A. Technical System and Diagnostic Configuration for each component
B. All system landscape components
C. A single Diagnostic Agent
D. A bridged central Solution Landscape Directory to SAP Solution Manager

Question 5

In which of the following situations would it be advisable to email the client rather than use the phone?

A. If you need to communicate a precise list of sequential actions to be followed by the client.
B. If you do not fully understand the client issue.
C. If the case has not been updated for several days and you have no concrete next steps.
D. If the client has multiple open issues.

Solutions: