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WGU Principles-of-Management Exam Syllabus Topics:

SectionWeightObjectives
Leading & Motivation25%- Motivation & Communication
  • 1. Conflict resolution and team dynamics
    • 2. Maslow, Herzberg, Expectancy theory
      • 3. Interpersonal and organizational communication
        - Leadership Theories & Styles
        • 1. Transformational vs transactional leadership
          • 2. Trait, behavioral, and contingency theories
            Organizing & Organizational Structure20%- Human Resource Management
            • 1. Staffing, training, and performance management
              • 2. Legal and ethical HR considerations
                - Organizational Design
                • 1. Departmentalization and authority
                  • 2. Team-based and matrix structures
                    • 3. Mechanistic vs organic structures
                      Ethics, Social Responsibility & Change Management15%- Ethics & Corporate Social Responsibility
                      • 1. Ethical decision-making frameworks
                        • 2. Stakeholder management and sustainability
                          - Managing Change & Innovation
                          • 1. Forces and resistance to change
                            • 2. Organizational development and innovation
                              Controlling & Quality Management20%- Control Process
                              • 1. Establishing standards and measuring performance
                                • 2. Corrective action and feedback loops
                                  - Operations & Quality Control
                                  • 1. Balanced scorecard and performance metrics
                                    • 2. Total Quality Management (TQM)
                                      Planning & Strategic Management20%- Foundations of Planning
                                      • 1. SWOT analysis and strategic formulation
                                        • 2. Strategic, tactical, and operational planning
                                          • 3. Mission, vision, and goals
                                            - Decision Making
                                            • 1. Rational and bounded rationality models
                                              • 2. Group decision-making techniques

                                                WGU Principles of Management at Western Governors University(IAC1) Sample Questions:

                                                Question 1

                                                The manager of a corporation provided training and other resources needed by employees to carry out change and perform their jobs under new rules being implemented. Which approach to change was the manager using in this situation? Choose 1 answer

                                                A. Facilitation and support
                                                B. Education and communication
                                                C. Negotiation and reward
                                                D. Participation and involvement


                                                Question 2

                                                What is the activity called when a corporate project team is created to develop a new product? Choose 1 answer

                                                A. Competitive innovation
                                                B. Intrapreneurship
                                                C. Benchmarking
                                                D. Venture capitalism


                                                Question 3

                                                During an annual staff meeting the CEO of a corporation addressed the audience by stating that the long-term goal of the corporation is to "become the most competitive company in the world and to grow more rapidly than our competitors by providing the best customer service in the business." What did the CEO's statement reflect?
                                                Choose 1 answer

                                                A. Strategic mission
                                                B. Strategic vision
                                                C. Strategic analysis
                                                D. Strategic competencies


                                                Question 4

                                                What is evident when a company does something especially well in comparison to its competitors? Choose 1 answer

                                                A. Strategic liaisons
                                                B. Urban location
                                                C. Competitive objectives
                                                D. Core capabilities


                                                Question 5

                                                High cooperativeness and high assertiveness are characteristics of which conflict management strategy?
                                                Choose 1 answer

                                                A. Competing
                                                B. Compromising
                                                C. Avoiding
                                                D. Collaborating


                                                Solutions:

                                                Question 1
                                                Answer: A
                                                Question 2
                                                Answer: B
                                                Question 3
                                                Answer: B
                                                Question 4
                                                Answer: D
                                                Question 5
                                                Answer: D

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