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Peoplecert ITIL-SOA certification exam validates the candidate's expertise in the ITIL Service Offerings and Agreements module, which is an integral part of the ITIL Intermediate Course. ITIL Intermediate Module - Service Offerings and Agreements (ITIL-SOA日本語版) certification provides candidates with a comprehensive understanding of integrated service management, service design principles, and management of service level agreements, supplier management, and financial management for IT services. Additionally, the certification enhances the candidate's ability to optimize service quality, improve customer satisfaction, and manage business risks.
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The Peoplecert ITIL-SOA-JPN exam is targeted towards IT professionals who are interested in advancing their knowledge and skills in IT Service Management. This course is ideal for IT service managers, service desk managers, IT operations managers, and other IT professionals who are involved in managing service offerings and agreements.
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Individuals who achieve the ITIL-SOA certification demonstrate their proficiency in IT service management practices and their ability to design, implement, and manage service offerings and agreements. They are equipped with the knowledge and skills to ensure that IT services are delivered efficiently, effectively, and in accordance with customer requirements. ITIL Intermediate Module - Service Offerings and Agreements (ITIL-SOA日本語版) certification also helps to enhance their career prospects, as it is recognized globally and is highly valued by organizations that implement ITIL.
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Introduction to Service Offerings and Agreements | 10% | - Purpose, goals, and scope of SOA - Value to the business - Links to ITIL service lifecycle |
| Topic 2: Supplier Management | 15% | - Objectives and scope - Supplier performance evaluation - Supplier lifecycle and contract management |
| Topic 3: Service Catalog Management | 12% | - Objectives and scope - Business vs technical views - Production and maintenance of service catalog |
| Topic 4: Financial Management for IT Services | 15% | - Value demonstration - Cost models and ROI - Budgeting, accounting, and charging |
| Topic 5: Demand Management | 10% | - Patterns of business activity - Influencing and managing demand - Interface with capacity management |
| Topic 6: Service Level Management | 18% | - SLA, OLA, and UC structure - Review and improvement - Monitoring and reporting |
| Topic 7: Service Portfolio Management | 15% | - Portfolio management processes - Relationship with other processes - Objectives, scope, and activities |
| Topic 8: Roles, Technology, and Implementation | 5% | - Key roles and responsibilities - Tools and supporting technology - Challenges, risks, and critical success factors |
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