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IBM P6040-014 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Maintenance and Support Resources20%- Service procedures
  • 1. Field replaceable units
    • 2. Preventive maintenance
      - IBM support tools
      • 1. Knowledgebase access
        • 2. Documentation and technical notes
          Topic 2: System Overview and Architecture20%- Features and design concepts
          • 1. Tool-less serviceability
            • 2. Environmental specifications
              - Hardware specifications
              • 1. Cooling and power design
                • 2. I/O ports and expansion
                  • 3. Processor and memory
                    Topic 3: Diagnostics and Troubleshooting35%- Component-level troubleshooting
                    • 1. Power and storage
                      • 2. Network and communication
                        • 3. Display and peripherals
                          - Startup and POST analysis
                          • 1. Diagnostic utilities
                            • 2. LED and beep codes
                              Topic 4: Installation and Configuration25%- Software setup
                              • 1. Operating system support
                                • 2. Remote management tools
                                  - Hardware installation
                                  • 1. Component replacement
                                    • 2. ESD safety procedures

                                      IBM SurePOS 500 Models 5x5 Technical Mastery Sample Questions:

                                      What are three IBM retail hardening tests that the IBM SurePOS 5x5 has gone through? (Choose three.)

                                      • A. power surge
                                      • B. ease of use
                                      • C. operational vibration
                                      • D. visual acuity
                                      • E. ergonomic acceptance
                                      • F. electromagnetic emissions
                                      Answer: A,C,F

                                      What is the best way to clean an IBM SurePOS 5x5 touch screen?

                                      • A. use a common ammonia-based window cleaner and a soft cloth
                                      • B. use isopropyl alcohol or a mild liquid glass cleaner and a soft cloth
                                      • C. use a chlorine-based window cleaner and soft cloth
                                      • D. use a damp sponge moistened with hot water and a small amount of non-abrasive cleaner
                                      Answer: B

                                      How many USB ports are available on the IBM SurePOS 5x5?

                                      • A. five
                                      • B. nine
                                      • C. three
                                      • D. seven
                                      Answer: B

                                      What is the IBM recommended method to clean the plastic housing of the IBM SurePOS 5x5?

                                      • A. use a soft cloth moistened with water
                                      • B. spray a soft cloth with anyammonia-based cleaner
                                      • C. spray glass cleaner directly on the area that needs cleaning and wipe with a soft cloth
                                      • D. use a cleaner especially made for computer equipment and a soft cloth
                                      Answer: A

                                      What is the starting point for diagnosing a problematic IBM SurePOS 5x5?

                                      • A. refer to the start up sequence listed in the User's Guide; power on and note any differences
                                      • B. power on the system; pay particular attention to POST; make sure to observe the LED blinking and one beep before the system powers up
                                      • C. with the system off, reseat the DIMMs; power on thesystem
                                      • D. attach a USBCD drive containing the IBM Diagnostics for POS Systems and Peripherals; power on the system; follow any corrective action
                                      Answer: B

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