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Oracle 1z1-981 certification exam is a computer-based test that consists of multiple-choice questions. 1z1-981 exam is designed to test the candidate's ability to apply their knowledge to real-world scenarios. Candidates have 120 minutes to complete the exam, and they must score at least 65% to pass. 1z1-981 exam is available in English and is administered by Pearson VUE.
Oracle 1z1-981 certification exam is intended for individuals who work as consultants, developers, or administrators in organizations that use Oracle's Cross-Channel Contact Center Cloud solution. Professionals who pass 1z1-981 exam will be able to demonstrate their proficiency in configuring and managing various channels, such as voice, email, web chat, and social media. They will also be able to manage contacts and create and manage business rules, which are essential components of a Cross-Channel Contact Center Cloud solution.
Oracle 1z1-981 exam is a multiple-choice and scenario-based exam that consists of 70 questions. Candidates are given 105 minutes to complete the exam and must score at least 66% to pass. 1z1-981 exam is conducted online and can be taken from anywhere in the world.
By passing the Oracle 1z1-981 exam, candidates can demonstrate their expertise in Oracle Cross-Channel Contact Center Cloud and enhance their career prospects. Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials certification provides a validation of the candidate's skills and knowledge in this area, making them more marketable to employers.
Oracle 1z1-981 Exam Syllabus Topics:
| Section | Weight | Objectives |
| Reporting, Analytics, and Integration | 15% | - Desktop and third-party integrations
- Creating and customizing reports
- Connect SOAP and REST web services
|
| Core Business Objects and Customization | 20% | - Custom objects, fields, and workspaces
- Variables, standard text, and templates
- Incidents, contacts, and organizations
|
| Oracle Cross-Channel Contact Center Cloud Overview | 15% | - Service Console and Agent Desktop
- Architecture and core components
|
| Initial Setup and Configuration | 20% | - Global settings and message bases
- Queues, routing, and assignment rules
- User administration and profiles
|
| Knowledge Advanced and Chat Integration | 15% | - Engagement Cloud integration
- Chat and co-browse setup
- Knowledge base configuration
|
| Automation and Process Models | 15% | - Agent guidance and assistance tools
- Custom Process Models (CPM)
- Business rules and workflows
|