1Z0-996-20 exam dumps

Oracle 1Z0-996-20 Value Package

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  • Exam Code: 1Z0-996-20
  • Exam Name: Oracle Utilities Customer Cloud Service 2020 Implementation Essentials
  • No. of Questions: 72 Questions and Answers
  • Updated: Aug 30, 2026

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Oracle 1Z0-996-20 (Oracle Utilities Customer Cloud Service 2020 Implementation Essentials) certification exam is designed for professionals who want to validate their expertise in the implementation of Oracle Utilities Customer Cloud Service. Oracle Utilities Customer Cloud Service 2020 Implementation Essentials certification exam covers various topics such as configuring and deploying the Oracle Utilities Customer Cloud Service, integrating with other Oracle products, and managing the customer life cycle.

Reference: https://education.oracle.com/oracle-utilities-customer-cloud-service-2020-implementation-essentials/pexam_1Z0-996-20

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Oracle 1Z0-996-20 certification exam is an essential qualification for anyone who wants to work as an implementation specialist or consultant in Oracle Utilities Customer Cloud Service. Oracle Utilities Customer Cloud Service 2020 Implementation Essentials certification exam tests the candidate's knowledge and skills in implementing Oracle Utilities Customer Cloud Service solutions. Passing 1Z0-996-20 exam demonstrates that the candidate has the necessary skills to configure, implement, and support Oracle Utilities Customer Cloud Service solutions.

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Oracle 1Z0-996-20 Exam Syllabus Topics:

SectionWeightObjectives
Credit and Collections10%- Debt Management
  • 1. Configure collection processes
  • 2. Monitor overdue debt
  • 3. Manage payment arrangements
Field Activities and Service Orders15%- Operational Processes
  • 1. Coordinate workforce operations
  • 2. Manage fieldwork activities
  • 3. Configure service order management
Operational Device Management and Integration15%- System Administration
  • 1. Manage operational device management
  • 2. Implement business processes
  • 3. Configure integrations
  • 4. Monitor application operations
Devices, Metering and Usage20%- Meter Data Management
  • 1. Manage devices and measuring components
  • 2. Configure measurements
  • 3. Manage usage calculations
  • 4. Validate, Estimate and Edit (VEE) processes
Billing, Rates and Payments22%- Billing Configuration
  • 1. Manage bill generation
  • 2. Configure billing cycles
  • 3. Manage rates and pricing structures
  • 4. Process payments and adjustments
Customer Information and Financial Management18%- Customer Account Management
  • 1. Manage customer information
  • 2. Configure customer accounts
  • 3. Manage financial transactions
  • 4. Handle customer service processes

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