920-316 exam dumps

Nortel 920-316 Value Package

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  • Exam Code: 920-316
  • Exam Name: SCCS/Express/TAPI/Web Client/Agent
  • No. of Questions: 69 Questions and Answers
  • Updated: Sep 05, 2026

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Nortel 920-316 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: TAPI Integration & Configuration25%- TAPI service provider setup
- Third-party application integration
- TAPI standards and interface
Topic 2: Maintenance, Troubleshooting & Administration20%- System monitoring and logs
- Common issues and resolution
- Upgrades and backups
Topic 3: SCCS Fundamentals & Architecture25%- SCCS Express overview
- System components and architecture
- Deployment models
Topic 4: Web Client & Agent Interface30%- Agent desktop functionality
- Web Client installation and configuration
- Call handling and features
- User authentication and permissions

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