MS-220 exam dumps

Microsoft MS-220 Value Package

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  • Exam Code: MS-220
  • Exam Name: Troubleshooting Microsoft Exchange Online
  • No. of Questions: 107 Questions and Answers
  • Updated: Sep 01, 2026

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The Microsoft MS-220 exam measures the knowledge and skills of the candidates in various areas such as monitoring, troubleshooting, and optimizing Exchange Online. The candidates are also tested on their ability to configure and manage mail flow, security, and compliance in Exchange Online. MS-220 exam is designed to validate the skills and knowledge required to be an effective messaging administrator in a modern workplace.

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To prepare for the Microsoft MS-220 certification exam, you should have a solid understanding of Exchange Online and experience working with the platform. Microsoft offers a range of training resources, including instructor-led courses, virtual labs, and self-paced online courses, to help you study for the exam. It is also recommended that you gain hands-on experience by working with Exchange Online in a real-world environment.

Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-220

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To prepare for the MS-220 exam, candidates must have a solid understanding of Exchange Online and its features. It is recommended that candidates have experience working with Exchange Online on a regular basis, as well as experience with PowerShell and basic knowledge of networking concepts. It is also recommended that candidates have completed the MS-200 and MS-201 exams to have a good understanding of Exchange Online.

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Microsoft MS-220 certification exam is designed for IT professionals who specialize in the management and troubleshooting of Microsoft Exchange Online. Troubleshooting Microsoft Exchange Online certification offers a comprehensive understanding of Exchange Online and its related technologies. MS-220 exam is intended for IT professionals who have experience with Exchange Online and are looking to enhance their technical skills further. Troubleshooting Microsoft Exchange Online certification validates the ability of the candidate to identify and resolve issues related to Exchange Online.

Microsoft MS-220 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Troubleshoot Compliance and Retention Issues25-30%- Troubleshoot Compliance Issues
  • 1. Search and purge email messages
  • 2. eDiscovery permissions and actions
  • 3. Retention policies
  • 4. Mailbox holds and recoverable items
- Troubleshoot Retention Issues
  • 1. MRM diagnostics and message properties
  • 2. Retention age calculation
  • 3. Retention tags and actions
  • 4. Retention policy application issues
- Troubleshoot Microsoft Purview Message Encryption and S/MIME
  • 1. Encryption and decryption issues
  • 2. Protected message handling
  • 3. External recipient access issues
  • 4. S/MIME troubleshooting
  • 5. Encryption-related mail flow rules
Topic 2: Troubleshoot Mail Client Issues20-25%- Troubleshoot Calendaring Issues
  • 1. Mailbox and calendar diagnostics
  • 2. Calendar permissions
  • 3. Delegation issues
- Troubleshoot Mobile Device Issues
  • 1. Mobile synchronization logs
  • 2. ActiveSync connectivity
  • 3. ABQ list analysis
  • 4. Device access rules
- Troubleshoot Calendar Sharing
  • 1. External calendar sharing
  • 2. Published calendar synchronization
- Troubleshoot Connectivity and Authentication
  • 1. Modern authentication issues
  • 2. Autodiscover issues
  • 3. Client access rules
  • 4. Outlook connectivity problems
Topic 3: Troubleshoot Mail Flow Issues20-25%- Troubleshoot Exchange Online Mail Flow Issues
  • 1. Review and interpret message trace results
  • 2. Review and interpret message headers
  • 3. Troubleshoot send and receive issues
  • 4. Analyze mail flow rules and routing policies
  • 5. Troubleshoot delivery delays
- Troubleshoot Microsoft Defender for Office 365 Issues
  • 1. Analyze spam classifications
  • 2. Troubleshoot anti-spam policies
  • 3. Validate SPF, DKIM, and DMARC
  • 4. Troubleshoot quarantined messages
- Troubleshoot Mail Flow Issues with External Systems
  • 1. Troubleshoot SMTP certificate issues
  • 2. Troubleshoot hybrid mail flow
  • 3. Troubleshoot DNS-related issues
  • 4. Troubleshoot SMTP relay issues
  • 5. Analyze SMTP protocol logs
- Troubleshoot Other Mail Flow Issues
  • 1. Identify triggered transport rules
  • 2. Interpret NDR data
  • 3. Analyze attachment blocking rules
  • 4. Troubleshoot inbox rules
Topic 4: Troubleshoot Hybrid and Migration Issues10-15%- Troubleshoot Migration Issues
  • 1. Public folder migration issues
  • 2. Failed migrations
  • 3. Migration endpoint creation issues
  • 4. Data Consistency Score issues
  • 5. Slow migrations
  • 6. Move request analysis
- Troubleshoot Hybrid Configuration Issues
  • 1. Free/busy sharing issues
  • 2. Remote recipient synchronization issues
  • 3. Hybrid mail flow issues
  • 4. Hybrid Configuration Wizard issues
Topic 5: Troubleshoot Exchange Online Configuration Issues15-20%- Troubleshoot Recipient Issues
  • 1. Address lists
  • 2. Recipient configuration
- Troubleshoot Provisioning Issues
  • 1. Domain setup and configuration
  • 2. Directory synchronization issues
- Troubleshoot Public Folder Issues
  • 1. Mail-enabled public folders
  • 2. Hybrid public folder access
  • 3. Public folder access
- Troubleshoot Organization-wide Settings
  • 1. Address book policies
  • 2. Allowed file types

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