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Microsoft MS-220 exam is designed to assess the skills and knowledge of IT professionals who are responsible for troubleshooting Microsoft Exchange Online issues. MS-220 exam focuses on testing the candidate's ability to identify, diagnose, and resolve issues related to Exchange Online. Passing the MS-220 exam is a requirement to earn the Microsoft 365 Certified: Teams Administrator Associate certification.

Microsoft MS-220 exam consists of 40-60 multiple-choice questions that cover various topics related to troubleshooting Exchange Online. MS-220 exam duration is 150 minutes, and the passing score is 700 out of 1000. MS-220 exam can be taken in-person or online, and the registration fee is $165. MS-220 exam is available in English, Simplified Chinese, Japanese, and Korean languages.

Microsoft MS-220 exam is designed for IT professionals who are responsible for troubleshooting Microsoft Exchange Online. MS-220 exam is ideal for those who have experience working with Microsoft Exchange Online and want to further develop their skills in troubleshooting issues that may arise. Troubleshooting Microsoft Exchange Online certification is intended to validate the skills and knowledge required to effectively troubleshoot Exchange Online issues.

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Passing the MS-220 exam demonstrates that an IT professional has the skills and knowledge required to effectively troubleshoot Exchange Online issues. Troubleshooting Microsoft Exchange Online certification is essential for IT professionals who want to advance their careers in Exchange Online administration and support. It is also beneficial for organizations that use Exchange Online, as it ensures that their IT staff has the necessary skills to keep their Exchange Online environment running smoothly.

Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-220

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Microsoft MS-220 Exam Syllabus Topics:

SectionWeightObjectives
Troubleshoot Mail Client Issues20-25%- Troubleshoot Mobile Device Issues
  • 1. Device access rules
  • 2. Mobile synchronization logs
  • 3. ActiveSync connectivity
  • 4. ABQ list analysis
- Troubleshoot Connectivity and Authentication
  • 1. Modern authentication issues
  • 2. Client access rules
  • 3. Outlook connectivity problems
  • 4. Autodiscover issues
- Troubleshoot Calendar Sharing
  • 1. Published calendar synchronization
  • 2. External calendar sharing
- Troubleshoot Calendaring Issues
  • 1. Calendar permissions
  • 2. Mailbox and calendar diagnostics
  • 3. Delegation issues
Troubleshoot Exchange Online Configuration Issues15-20%- Troubleshoot Organization-wide Settings
  • 1. Allowed file types
  • 2. Address book policies
- Troubleshoot Provisioning Issues
  • 1. Domain setup and configuration
  • 2. Directory synchronization issues
- Troubleshoot Recipient Issues
  • 1. Recipient configuration
  • 2. Address lists
- Troubleshoot Public Folder Issues
  • 1. Public folder access
  • 2. Mail-enabled public folders
  • 3. Hybrid public folder access
Troubleshoot Mail Flow Issues20-25%- Troubleshoot Microsoft Defender for Office 365 Issues
  • 1. Validate SPF, DKIM, and DMARC
  • 2. Troubleshoot quarantined messages
  • 3. Analyze spam classifications
  • 4. Troubleshoot anti-spam policies
- Troubleshoot Exchange Online Mail Flow Issues
  • 1. Analyze mail flow rules and routing policies
  • 2. Troubleshoot delivery delays
  • 3. Troubleshoot send and receive issues
  • 4. Review and interpret message trace results
  • 5. Review and interpret message headers
- Troubleshoot Mail Flow Issues with External Systems
  • 1. Troubleshoot DNS-related issues
  • 2. Troubleshoot SMTP certificate issues
  • 3. Troubleshoot SMTP relay issues
  • 4. Analyze SMTP protocol logs
  • 5. Troubleshoot hybrid mail flow
- Troubleshoot Other Mail Flow Issues
  • 1. Analyze attachment blocking rules
  • 2. Interpret NDR data
  • 3. Identify triggered transport rules
  • 4. Troubleshoot inbox rules
Troubleshoot Compliance and Retention Issues25-30%- Troubleshoot Compliance Issues
  • 1. Mailbox holds and recoverable items
  • 2. eDiscovery permissions and actions
  • 3. Retention policies
  • 4. Search and purge email messages
- Troubleshoot Retention Issues
  • 1. Retention tags and actions
  • 2. MRM diagnostics and message properties
  • 3. Retention policy application issues
  • 4. Retention age calculation
- Troubleshoot Microsoft Purview Message Encryption and S/MIME
  • 1. External recipient access issues
  • 2. Protected message handling
  • 3. S/MIME troubleshooting
  • 4. Encryption and decryption issues
  • 5. Encryption-related mail flow rules
Troubleshoot Hybrid and Migration Issues10-15%- Troubleshoot Migration Issues
  • 1. Slow migrations
  • 2. Public folder migration issues
  • 3. Data Consistency Score issues
  • 4. Failed migrations
  • 5. Move request analysis
  • 6. Migration endpoint creation issues
- Troubleshoot Hybrid Configuration Issues
  • 1. Free/busy sharing issues
  • 2. Hybrid mail flow issues
  • 3. Remote recipient synchronization issues
  • 4. Hybrid Configuration Wizard issues

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