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Microsoft MB2-185 Exam Syllabus Topics:
| Section | Weight | Objectives |
| User Interface Customization | 20% | - Customizing navigation and site map
- Modifying forms and views
- Creating custom fields and picklists
|
| Microsoft CRM Architecture | 20% | - Platform and database layers
- Metadata and security model
|
| Workflow and Business Rules | 15% | - Designing and activating workflow rules
- Automating business processes
|
| Deployment and Maintenance | 20% | - Troubleshooting customization issues
- Publishing changes
- Exporting and importing customizations
|
| Entity and Attribute Customization | 25% | - Relationships between entities
- Defining attributes and data types
- Creating and modifying entities
|