70-404 exam dumps

Microsoft 70-404 Value Package

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  • Exam Code: 70-404
  • Exam Name: TS: System Center Service Manager 2010, Configuring (available in 2010)
  • No. of Questions: 165 Questions and Answers
  • Updated: Jul 20, 2026

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  • Total Questions: 165
  • Updated on: Jul 20, 2026
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  • Total Questions: 165
  • Updated on: Jul 20, 2026
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  • Total Questions: 165
  • Updated on: Jul 20, 2026
  • Price: $69.98

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Microsoft 70-404 Exam Syllabus Topics:

SectionObjectives
Security and Access Control- User roles and permissions
  • 1. Role-based access control (RBAC)
    • 2. Active Directory integration
      Deploying and Configuring System Center Service Manager- Management packs configuration
      • 1. Service Manager data warehouse integration
        • 2. Importing and customizing management packs
          - Installation and initial configuration
          • 1. Service Manager management server setup
            • 2. Prerequisites and system requirements
              Service Desk and Incident Management- Problem management
              • 1. Root cause analysis processes
                • 2. Problem record handling
                  - Incident management workflow
                  • 1. Work item templates and queues
                    • 2. Incident lifecycle configuration
                      Configuration Management Database (CMDB)- Service asset and configuration items
                      • 1. Discovery and synchronization
                        • 2. CI classes and relationships
                          Service Catalog and Request Fulfillment- Service offerings
                          • 1. Service request workflows
                            • 2. Request offerings configuration
                              Reporting and Data Warehouse- Reporting configuration
                              • 1. SSRS integration
                                • 2. Standard and custom reports

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