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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Which type of service relationship typically focuses on support and efficiency through standardized services?

A) Basic relationship
B) Partner relationship
C) Collaborative relationship
D) Cooperative relationship

2. How does ITIL describe the way the Guiding Principles should be applied together?

A) They should be used collectively and balanced based on the situation
B) They should be applied independent of each other
C) They should be applied one at a time in a fixed sequence
D) They replace the need for governance and management practices

3. Which of the following is NOT a success metric of 'discover' activity?

A) Stakeholder satisfaction with products and service offerings
B) Market relevance of the products and service offerings
C) Strategic fit of the organization's products and service offerings
D) Service performance against the agreed SLA targets

4. Which of the following is TRUE regarding services and desired outcomes?

A) Services always result in positive effects without exceptions
B) Services guarantee that all intended outcomes will be achieved
C) Services may have unintended and surprising outcomes, both positive and negative
D) Services completely eliminate risks associated with achieving outcomes

5. A good way to apply the ITIL guiding principle 'keep it simple and practical' is to:

A) Communicate so that the audience will hear
B) Understand that fast does not mean incomplete
C) Adopt a practice which is easy to follow
D) Re-use nothing from the current state

Solutions: