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HP HP2-I47 Exam Syllabus Topics:

HP Selling HP PS Lifecycle Services 2023 Sample Questions:

1. What does the base warranty for HP Personal Systems provide?

A) Uplifted support for additional years of coverage
B) Protection from manufacturer defects
C) Operating system and firmware updates
D) Protection against accidents such as liquid spills, electrical surges, and falls

2. The IT manager for an enterprise customer states that the hard drives and batteries have failed in some of their HP devices. The manager also says that if they had known ahead of time that the components were failing, the company could have taken preventive action. The manager asks you what can be done to address these issues.
How should you respond to this IT manager?

A) Explain that customers who purchase and register HP Active Care receive proactive alerts about device issues and create a service case.
B) Discuss the options available to set up automatic alert notifications for all internal components including hard drives and batteries.
C) Ask to see a list of the failed hard drives and batteries along with a screenshot of the error messages received
D) Enroll the customer in the HP Hardware Diagnostics Service, which sends alerts based on the date of purchase and expected life of the hard drives and batteries.

3. Name the three hardware-enforced commands provided by HP wolf Protect and Trace. (Select three.)

A) Replace
B) Restore
C) Lock
D) Erase
E) Find
F) Report

4. A customer is considering a refresh of the devices used by their employees and asks you about adding HP Care Packs for these devices.
What is an important consideration that you should discuss with this customer?

A) The HP Post Warranty Service can be purchased for HP devices up to a year after the Care Pack has expired.
B) An HP Care Pack covers devices that are in good working condition; the HP Post Warranty Service covers devices that are no longer in good working condition.
C) An HP Care Pack does not cover a device if the Care Pack was not bundled with the purchase of the device.
D) HP Care Packs must be attached at the time of purchase or within 90 days of the purchase of the devices.

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