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HP HP2-H28 Exam Syllabus Topics:

HP Selling HP Printing and Computing Services Sample Questions:

Question 1

A consumer purchases an HP Mini Notebook and wishes to have protection for accidental damage.
What service line groups would this fall under?

A. 8W Value Services
B. P6 Consumer Support
C. R10 Consumer Support
D. MN Consumer Support

Question 2

Which statement is true about HP Services for consumers?

A. Consumers are concerned about mission critical response times for printing and computing repairs.
B. Consumers do not believe it is important to spend money on their IT.
C. Consumers want to enhance their experience; they are searching for enjoyment.
D. HP does not offer repair services for consumers.

Question 3

Which statement is true about HP Printing and Personal Systems Attach Services?

A. Deployment services gets hardware installed in businesses or connected at home, ready to use.
B. Usage services only target the Consumer market
C. Deployment services offer business customers preconfigured hardware with custom images. The customer should, however, expect some disruptions during installation.
D. Consumer usage services enhance customer experience by offering a high level of security.

Question 4

Why is HP Printing and Computing Services Specialization profitable for partners? (Select two.)

A. Partners will benefit from extra discounts by buying hardware from HP
B. HP can dispatch partners to resolve server related issues on already sold hardware
C. The specialization enables partners to deliver services on behalf of HP and generate additional profit.
D. Partners can start accumulating rebates on sales from day one on new or already sold hardware

Question 5

What is an effect of adding services to hardware deals?

A. increases complexity of the offer
B. services selling has little effect on hardware deals
C. easier repeat sales
D. decreases profit

Solutions: