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HP HP2-H29 Exam Syllabus Topics:
| Section | Weight | Objectives |
| Sales Process and Customer Engagement | 20% | - Needs assessment and solution matching
- Presenting and demonstrating solutions
- Addressing objections and closing sales
|
| Industry and Customer Environment | 20% | - Customer business requirements and pain points
- Retail technology standards and ecosystem
- Retail and hospitality market trends
|
| HP Retail Point of Sale Solutions Portfolio | 35% | - Software and integrated solutions
- Security, manageability and reliability features
- HP POS hardware systems and peripherals
|
| Solution Positioning and Value Proposition | 25% | - ROI and total cost of ownership
- Warranty and support services
- Differentiators vs competing offerings
|
HP Selling HP Retail Point of Sale Solutions - Sample Questions:
Question 1
Which HP POS solution can scan inventory, update reports, and transmit data, all wirelessly?
A. HP Retail Mobile POS
B. HP RP5 retail system
C. HP RP7 retail system
D. HP RP3 retail system
Question 2
Why should retailers buy a point of sale system rather than a standard desktop PC?
A. POS solutions are designed to be deployed in business-critical, harsh environments that require 24x7 operation.
B. POS solutions offer more software solutions for business applications, such as email, file sharing, and the cloud.
C. POS solutions offer more methods of data entry, such as voice, scanning, and streaming.
D. POS solutions are tested to military 810G standards.
Question 3
What requirement do retailers have for their point of sale hardware that a typical desktop PC cannot meet?
A. It must include a large hard drive (at least 200 GB)
B. It must provide a secure environment for transactions.
C. It must be able to withstand harsh environments.
D. It must be able to operate in a Windows environment.
Question 4
Aside from HP's in-store retail solutions, what other technologies can HP offer to a retailer?
A. merchandizing solutions
B. telephone systems
C. thin clients and printing
D. logistical solutions
Question 5
What should you do first to address objections from a customer?
A. Agree with the objection and move on.
B. Try an aggressive close.
C. Ask clarifying questions.
D. Ignore the objection.
Solutions:
Question 1 Answer: A | Question 2 Answer: C | Question 3 Answer: B | Question 4 Answer: A | Question 5 Answer: C |