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Genesys GCX-AI-GPE Exam Syllabus Topics:

Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. What type of metrics can be viewed in an Action Map Report?
Response:

A) Agent logins and shift adherence
B) Offer impressions, acceptances, and conversion rate
C) Bot-to-agent transfer count
D) Call duration and hold time

2. Which two types of engagements can action maps initiate?
(Choose two)
Response:

A) Content offer
B) Agent voicemail
C) Email routing
D) Web chat

3. How are past visitor interactions shown in the Journey Timeline?
Response:

A) As log files
B) As node-based flowcharts
C) As agent performance scores
D) As event bubbles with timestamps

4. Which two export formats are supported when exporting GPE reports?
(Choose two)
Response:

A) Excel (XLSX)
B) HTML
C) PDF
D) PowerPoint

5. Which two components can be modified post-queue creation to fine-tune Predictive Routing?
(Choose two)
Response:

A) Agent user ID
B) Wait time thresholds
C) Business outcome
D) AI model weight configurations

Solutions: