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To earn the GCP-GC-ADM certification, candidates must pass a comprehensive exam that covers various topics related to contact center administration. GCP-GC-ADM-JPN exam consists of multiple-choice questions and is delivered online through the Genesys Certification Program. Candidates are given two hours to complete the exam, and a passing score of 70% or higher is required to earn the certification.
The Genesys Cloud Certified Professional - Contact Center Administration (GCP-GC-ADM日本語版) certification is ideal for professionals who are responsible for administering Genesys Cloud Contact Center solutions, including contact center administrators, IT managers, and system administrators. It is also suitable for professionals who work for Genesys partners and resellers, as it provides them with the necessary skills and knowledge to effectively sell and implement Genesys Cloud solutions.
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Genesys GCP-GC-ADM exam is a comprehensive certification program that validates the skills and knowledge of contact center administrators. GCP-GC-ADM-JPN exam is designed to test the proficiency of candidates in various areas such as configuring routing strategies, managing agents, and monitoring performance metrics. Genesys Cloud Certified Professional - Contact Center Administration (GCP-GC-ADM日本語版) certification program also covers the latest trends and best practices in contact center administration, ensuring that certified professionals are up-to-date with the latest developments in the industry.
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Genesys Cloud Platform Overview & Architecture | 20% | - Security and compliance fundamentals - Platform components and services - Contact center licensing models |
| Topic 2: Architect Flows & IVR | 20% | - Prompts, menus, and self-service - Data actions and integrations - Inbound/outbound call flows |
| Topic 3: Reporting, Analytics & Quality Management | 10% | - Dashboards and real-time monitoring - Standard and custom reports - Quality evaluation and recording |
| Topic 4: Telephony, Trunks & Outbound | 10% | - Campaign and contact list setup - SIP trunks and phone configuration - Outbound dialing modes |
| Topic 5: User, Roles, and Permissions Management | 15% | - Agent and supervisor configuration - Organizations, divisions, and sites - Role-based access control |
| Topic 6: Contact Center Configuration & Routing | 25% | - ACD processing and flow design - Wrap-up codes and after-call work - Queues, skills, and language routing |
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