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GAQM ISO2018LA (ISO/IEC 20000-1:2018 - Certified Lead Auditor) Certification Exam is a globally recognized certification program for professionals who want to become experts in auditing and assessing the conformity of an organization's IT service management system (ITSMS) with the ISO/IEC 20000-1:2018 standard. ISO/IEC 20000-1:2018 - Certified Lead Auditor certification program is designed to provide the necessary skills and knowledge to lead an audit team, conduct audits, and evaluate and report on the conformity of an organization's ITSMS with the ISO/IEC 20000-1:2018 standard.
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The GAQM ISO2018LA exam is designed to test the candidate's understanding of the ISO/IEC 20000-1:2018 standard, as well as their ability to conduct audits and assessments of IT service management systems. ISO2018LA exam covers a wide range of topics, including service management system planning and implementation, service management system requirements, service delivery processes, relationship management, and continual improvement.
| Section | Objectives |
|---|---|
| Module Information - 1 | - Understand the purpose of the ISO 20000 series - Apply ISO 19011:2018 concepts, new terminology and guidelines - Understand IT service management definitions, concepts, and guidelines - Understand the roles and responsibilities of the auditor - Understand the types of risks and opportunities associated with auditing - Recognize the principles, practices, and types of audits |
| Module Information - 2 | - Understand the role of objectives, scope and criteria in the audit process - Conduct audit team selection - Understanding Auditing Standards - Initiate the audit and conducting opening meetings - Prepare and present effective reports - Understand Exemplar Global's certification scheme - Conduct all phases of an audit adopting a risk based approach |
| Module Information - 3 | - Apply the latest auditor techniques and identify appropriate use - Understand audit team leader responsibilities - Communicate effectively during the audit - Prepare audit conclusions and conduct closing meetings - SMS Audit Process - SMS Audit Planning & Preparation - SMS Audit Execution - Conduct on-site activities |
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