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The CPCM-001 certification exam covers a wide range of topics related to problem and change management. CPCM-001 exam includes questions related to the principles of problem management, the methods for identifying and resolving problems, the techniques for managing change and its impact, and the strategies for communicating change. Certified Problem and Change Manager (CPCM) certification is designed to help professionals acquire the skills and knowledge they need to effectively manage problems and changes in IT service management, and to help them stay up-to-date with the latest trends and best practices in the industry.
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GAQM CPCM-001 certification exam is designed to test an individual's knowledge and skills in managing and solving problems and changes within an organization. Certified Problem and Change Manager (CPCM) certification is intended for professionals who are involved in project management or IT service management and have a keen interest in effectively handling any changes that may arise within their organizations. Certified Problem and Change Manager (CPCM) certification is recognized globally and is highly valued by employers looking to hire individuals with excellent problem-solving skills.
GAQM CPCM-001 Exam Syllabus Topics:
| Section | Objectives |
| Topic 1: IT Service Management Fundamentals | - ITIL-aligned Service Management Concepts
- Incident vs Problem vs Change Distinctions
|
| Topic 2: Change Management | - Change Request Lifecycle
- Change Implementation and Review
- Change Assessment and Approval
|
| Topic 3: Problem Management | - Root Cause Analysis Techniques
- Workaround and Known Error Management
- Problem Identification and Logging
|