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Good support is measured in minutes, not days. PrepAwayETE's customer service team stands by 24 hours online for every ITSM20FB buyer, ready with fast, precise answers about the EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000 materials whenever you click send.
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | IT Service Management Foundation Bridge based on ISO/IEC 20000:2018 |
| Exam Number: | ITSM20FB |
| Exam Price: | $150–$200 USD (varies by region) |
| Exam Format: | Proctored, Multiple-choice questions, Closed-book |
| Certificate Validity Period: | 3 years |
| Exam Duration: | 30 minutes |
| Available Languages: | German, French, Spanish, Dutch, English |
| Related Certifications: | ITIL Foundation IT Service Management Foundation based on ISO/IEC 20000 |
| Passing Score: | 65% |
| Real Exam Qty: | 20 |
| Recommended Training: | EXIN Official Syllabus & Study Guide |
| Exam Registration: | EXIN Official Registration PeopleCert / EXIN Partner Portal |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or at authorized EXIN test centers |
| Pre Condition: | Valid ITIL Foundation certificate or equivalent ITSM20F certification |
| Official Syllabus URL: | https://www.exin.com/qualification-program/exin-it-service-management-based-isoiec-20000 |
| Section | Weight | Objectives |
|---|---|---|
| Service Management Processes | 20% | - Service delivery and relationship processes - Control, resolution and release processes |
| Planning and Implementing Service Management | 25% | - Risk management and quality objectives - Service management planning - Design and transition of new/changed services |
| Introduction to IT Service Management & ISO/IEC 20000 | 20% | - Purpose, value and scope of ITSM - Structure and benefits of ISO/IEC 20000:2018 - Service Management System (SMS) concept |
| Monitoring, Review and Improvement | 10% | - Continual improvement methodology (PDCA) - Performance evaluation and reporting |
| General Requirements for Service Management System | 25% | - Organizational context and governance - Resource management and competence - Leadership, policy and documentation |
Written terms, promptly honored. If you fail the corresponding exam within 60 days of purchase, send us a scanned copy of your enrollment slip and your official Score Report PDF within two days of the exam date; verified claims receive a full refund within seven days. Exclusions: exams taken within three days of purchase, candidate names that differ from the payer, and free or expired products. Prefer to keep studying? We will exchange your product for two others of equal value at no cost.
EXIN recommends these official training options:
Match the course to your experience level, then reinforce it with steady question practice.
Currently, the ITSM20FB exam requires a passing score of 65% and carries a registration fee of $150–$200 USD (varies by region). EXIN can revise either figure, so confirm both on the official site before you schedule.
Because every step is built to save time. The ITSM20FB bank is carefully made — expert-verified answers across the EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000 objectives, organized for efficient study rather than endless reading. Delivery is instant upon payment, updates are free for 365 days and arrive by email automatically, and our customer service team is online 24 hours to give fast, precise replies whenever a question about the materials comes up. Efficiency is the design goal, from first click to exam day.
The EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000 blueprint is structured around these main domains:
Further domains complete the official outline; the question bank spans every one.
Per the latest exam information, the ITSM20FB exam includes 20 questions and allows 30 minutes minutes. Rehearsing under the same limit at home removes one more unknown from exam day.
Upon successful payment, our system automatically emails the product to your mailbox — typically within about a minute — with an instant download link on screen, so you can start studying right away. If nothing arrives within two hours, check your spam folder and contact our 24-hour support team. Installations are unlimited, and your purchase includes 365 days of free updates delivered by email, plus a 50% renewal discount afterward.
EXIN lists these prerequisites for the EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000: Valid ITIL Foundation certificate or equivalent ITSM20F certification.
Confirm the current requirements on the official certification page before registering.
Registration goes through the official channels below:
Choose a test center or online session that fits your schedule, and book ahead for the best availability.
Which aspect of the IT-Service Industry is considered to be one of the most important, but also one of the most difficult?
Correct Answer: B 🗳️
What is required to be in place for emergency changes?
Correct Answer: C 🗳️
Different types of events are reported to the Service Desk. Which event is an incident?
Correct Answer: B 🗳️
Which statement below is not a purpose of Supplier Management procedures?
Correct Answer: C 🗳️
Which process aims to prevent incidents resulting from changes to the IT infrastructure?
Correct Answer: B 🗳️
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