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EXIN ITSM18F exam is a certification exam that validates the knowledge and skills of professionals in IT service management. ITSM18F exam is based on the ISO/IEC 20000:2018 standard, which is the international standard for IT service management. EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 certification is ideal for IT service managers, consultants, and professionals who want to demonstrate their expertise in IT service management.
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IT service management is an essential component of modern business operations. Companies require well-defined IT service management structures to ensure they remain efficient, productive, and secure. To achieve this objective, organizations follow globally recognized standards provided by the International Organization for Standardization (ISO). The EXIN ITSM18F Certification Exam is a vendor-neutral certification that validates your knowledge of IT service management based on ISO/IEC 20000:2018.
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EXIN ITSM18F Exam covers a wide range of topics related to IT Service Management, including service design, service transition, service operation, and continual service improvement. ITSM18F exam also assesses the candidate's understanding of service management processes such as incident management, problem management, change management, and service level management. Successful completion of ITSM18F exam demonstrates the candidate's ability to deliver high-quality IT services that meet the needs of customers and align with business objectives. EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 certification is recognized globally and is highly valued by employers in the IT industry.
| Section | Objectives |
|---|---|
| Topic 1: Relationship and Supplier Management | - Supplier management processes - Customer relationship management |
| Topic 2: IT Service Management System (SMS) | - ISO/IEC 20000 structure and purpose - Service management system requirements |
| Topic 3: Service Management Controls | - Configuration and change management basics - Information security in service management |
| Topic 4: Service Lifecycle and Processes | - Service design, transition, and delivery - Service operation and support processes |
| Topic 5: Continual Improvement | - Performance measurement and reporting - PDCA cycle in service management |
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