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EXIN ITIL Deutsch Exam Syllabus Topics:

EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Welche Aussage zu Änderungsbefugnissen ist RICHTIG?

A) Für jede Änderungsart und jedes Änderungsmodell werden Änderungsberechtigungen zugewiesen
B) Änderungsberechtigungen sind nur für die Autorisierung normaler Änderungen erforderlich
C) Änderungsberechtigungen sind nur für die Autorisierung von Notfalländerungen erforderlich
D) Änderungsberechtigungen werden bei der Bereitstellung jeder Änderung zugewiesen

2. Welcher Leitsatz empfiehlt die Eliminierung von Tätigkeiten, die nicht zur Wertschöpfung beitragen?

A) Beginnen Sie dort, wo Sie sind
B) Halten Sie es einfach und praktisch
C) Optimieren und automatisieren
D) Zusammenarbeiten und Sichtbarkeit fördern

3. Welche ITIL-Praxis hat den Zweck, die Verbindungen zwischen der Organisation und ihren Stakeholdern auf strategischer und taktischer Ebene herzustellen und zu pflegen?

A) Aktivierung ändern
B) Beziehungsmanagement
C) Lieferantenmanagement
D) Servicedesk

4. Welche Dimension umfasst das für das Management von Dienstleistungen erforderliche Wissen?

A) Organisationen und Personen
B) Partner und Lieferanten
C) Information und Technologie
D) Wertströme und Prozesse

5. Was ist der Zweck der Praxis „Überwachung und Ereignismanagement“?

A) Um Dienste und Dienstkomponenten systematisch zu beobachten und ausgewählte Zustandsänderungen aufzuzeichnen und zu melden
B) Um sicherzustellen, dass genaue und zuverlässige Informationen zur Konfiguration von Diensten verfügbar sind, wann und wo sie benötigt werden
C) Zum Schutz der Informationen, die das Unternehmen zur Ausübung seiner Geschäftstätigkeit benötigt
D) Minimieren Sie die negativen Auswirkungen von Vorfällen, indem Sie den normalen Servicebetrieb so schnell wie möglich wiederherstellen

Solutions: