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| Certification Vendor: | EXIN / EPI |
|---|---|
| Exam Name: | EXIN EPI Certified Information Technology Manager |
| Exam Number: | CITM |
| Exam Price: | Included with EPI Training (varies by region/provider) |
| Passing Score: | 33 (out of 50 questions) |
| Exam Format: | Multiple Choice |
| Related Certifications: | EXIN EPI Certified Data Centre Professional (CDCP) EXIN EPI Certified Data Centre Specialist (CDCS) EXIN EPI Certified IT Technician (CIT) EXIN EPI Certified Data Centre Expert (CDCE) |
| Exam Duration: | 75 minutes |
| Real Exam Qty: | 50 |
| Available Languages: | English, Spanish |
| Certificate Validity Period: | 3 years |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online (EXIN Anywhere) or In-person (at EPI training centers) |
| Pre Condition: | Candidates should have between 2 and 4 years of experience working in IT, with knowledge of systems, network and/or applications, service desk operations. CITM is the second course in the EPI IT Training Framework. |
| Official Syllabus URL: | https://www.exin.com/business-service-management/exin-epi-it-management/certified-information-technology-manager |
| Section | Objectives |
|---|---|
| Topic 1: Information Security Management | - Threat response procedures - Confidentiality, integrity, and availability - Access controls - Implement security policies |
| Topic 2: Service Management | - Change management - Key Performance Indicators (KPIs) - Problem management - Metrics - Quality Management |
| Topic 3: Project Management | - Communication - Scope - Starting-up / initiating - Quality - Project organization - Work / Product Breakdown Structure - Cost - Risk - Planning / initiating a project - Scheduling - Methodologies |
| Topic 4: Application Management | - Adoption (implementation) - Testing - Requirements - Maintenance - Development - Software Development Life Cycle (SDLC) - Software Quality Assurance (SQA) |
| Topic 5: Business Continuity Planning | - Information requirement - Test and exercise - Site selection - Backup strategies - Business Continuity Plan - Resources - Monitoring and review - Relocation of staff |
| Topic 6: Vendor Selection and Management | - RFI - Contract management - RFP - Proposal evaluation - Vendor selection - Recompete vendors - Vendor reference checks - Contract negotiation - Vendor management |
| Topic 7: IT Strategy | - Enterprise Architecture - The need for IT - Service level management - Sustainable development - Service catalogue |
| Topic 8: Risk Management | - Communication - Identification - Monitoring and control - Guidelines - Evaluation - Context establishment - Treatment - Analysis |
| Topic 9: IT Organization | - Career planning - Performance appraisal - Personnel need - Training / job rotation - Managing staff - Staff departures - Sourcing - Selection process - Roles and responsibilities - Hiring staff |
Yes — download the free EXIN EPI Certified Information Technology Manager demo and judge the cram before paying. Purchases include one-year service: 365 days of update versions sent asap by email; renew afterward at 50% off.
The EXIN EPI Certified Information Technology Manager is EXIN's certification exam for EPI IT Management, at the Mid-Level level. Short on time? Focused, simple-to-use material is the fix. Related credentials include EXIN EPI Certified Data Centre Expert (CDCE), EXIN EPI Certified Data Centre Professional (CDCP), EXIN EPI Certified Data Centre Specialist (CDCS), EXIN EPI Certified IT Technician (CIT).
Candidates should have between 2 and 4 years of experience working in IT, with knowledge of systems, network and/or applications, service desk operations. CITM is the second course in the EPI IT Training Framework. Eligibility rules change over time, so verify the current requirements on the official page (official CITM exam page) before registering.
The EXIN EPI Certified Information Technology Manager blueprint spans 9 domains — including Application Management, IT Organization, Business Continuity Planning. The complete outline above lists every subtopic; budget your time by weight.
Included with EPI Training (varies by region/provider) per attempt, 33 (out of 50 questions) to pass. Fail, and you pay the fee twice or more — dozens of dollars of preparation with the 52 practice questions for the CITM exam at PrepAwayETE is really worth it.
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After purchasing, we send the EXIN EPI Certified Information Technology Manager material by email within about a minute — make sure you fill the email address rightly, and contact our 7*24 staff (reply within three hours, even on holidays) if nothing arrives within 2 hours. Bought the wrong exam code? We replace it free of charge. If you fail the corresponding CITM exam within 60 days of purchase, write us an email with a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam, and we refund the full amount within 7 days. Excluded: exams within 3 days of purchase, candidate names that don't match the payer, and free or expired products. Or exchange for two equal-value products free.
Business is changing fast, resulting in the need to formally appoint a new staff member responsible for guiding the process in a controlled manner. Which role does apply?
Correct Answer: D 🗳️
Explanation: Only visible for PrepAwayETE members. You can sign-up / login (it's free).
During the system (application) development project, the customer wants to know how software will be maintained to assure that future functional requirements are incorporated. What type of system maintenance is the customer looking for?
Correct Answer: C 🗳️
Explanation: Only visible for PrepAwayETE members. You can sign-up / login (it's free).
A technical team investigating possible controls concludes that the most preferred control cannot be implemented as a result of too many constraints and decides to propose the second-best control. How is this control being referred to?
Correct Answer: A 🗳️
Explanation: Only visible for PrepAwayETE members. You can sign-up / login (it's free).
The introduction of a security awareness program has resulted in a quick decrease in security incidents. Eight months later, security incidents are showing a sudden increase, and the blame is put on a non-functioning security awareness program. What is most likely the cause?
Correct Answer: A 🗳️
Explanation: Only visible for PrepAwayETE members. You can sign-up / login (it's free).
The Service Level Agreement (SLA) mentions a section 'estimated system response times'. What is not a key factor for a successful delivery?
Correct Answer: D 🗳️
Explanation: Only visible for PrepAwayETE members. You can sign-up / login (it's free).
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