CompTIA 220-1002 certification exam is an essential certification for IT professionals who want to demonstrate their skills and knowledge in the field of IT support. By passing 220-1002 exam, candidates demonstrate their ability to install, configure, and troubleshoot a wide range of hardware and software systems, as well as their ability to work with operating systems, mobile devices, and networks. CompTIA A+ Certification Exam: Core 2 certification is recognized as one of the leading certifications in the IT industry and is highly valued by employers.
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The 220-1002 exam tests the candidate's knowledge of several areas of IT support, including operating systems, security, software troubleshooting, networking, and mobile devices. By passing 220-1002 exam, candidates demonstrate their ability to understand and work with a wide range of IT systems and technologies.
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Obtaining the CompTIA A+ certification demonstrates an individual’s competence in IT fundamentals and is a valuable asset for anyone seeking an entry-level IT job. CompTIA A+ Certification Exam: Core 2 certification is recognized by major employers, including Dell, HP, IBM, and Intel, and can lead to career advancement opportunities and higher salaries.
Reference: https://certification.comptia.org/training/self-study/books/a-220-1001-220-1002-study-guide
CompTIA 220-1002 Exam Syllabus Topics:
| Section | Weight | Objectives |
| Software Troubleshooting | 26% | - Security and Malware Troubleshooting
- 1. Malware removal procedures
- 2. Recovery and remediation
- 3. Security-related symptoms
- Operating System Troubleshooting
- 1. Boot issues
- 2. Application crashes
- 3. System instability
- 4. Performance problems
|
| Operating Systems | 27% | - Windows Operating Systems
- 1. Windows administrative tools
- 2. Windows networking features
- 3. Command-line tools
- 4. File systems and partitions
- 5. Install and configure Windows
- 6. Control Panel utilities
- macOS and Linux
- 1. Basic macOS features and tools
- 2. Linux commands and administration
- 3. Cross-platform operating system concepts
|
| Operational Procedures | 23% | - Documentation and Change Management
- 1. Documentation standards
- 2. Change management procedures
- 3. Ticketing systems
- 4. Backup and recovery practices
- Professionalism and Safety
- 1. Communication best practices
- 2. Environmental impacts and safety
- 3. Handling prohibited content and data
|
| Security | 24% | - Threats and Vulnerabilities
- 1. Malware types
- 2. Wireless security
- 3. Security best practices
- 4. Social engineering attacks
- Security Fundamentals
- 1. Access control concepts
- 2. Authentication methods
- 3. Physical security
- 4. Logical security
|