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Cisco Introducing Cisco Voice and Unified Communications Administration Sample Questions:

1. Which type of template should be used when a network engineer adds a new call center agent in the Cisco Unity Connection?

A) call handler
B) contact
C) user
D) notification

2. To obtain CDR information, which application is used?

A) Cisco Unified Reporting
B) Cisco Unified Operating System Administration
C) Cisco Unified Serviceability
D) Disaster Recovery System
E) Cisco Unified Communications Manager Administration
F) Cisco Unified Communications Manager Call Detail Record Analysis and Reporting tool

3. Which Cisco Unified Personal Communicator mode should you use when connecting via an existing IP phone?

A) softphone mode
B) IP phone mode
C) office mode
D) deskphone mode

4. An engineer is configuring a new Cisco Unified Communications Manager server. However, when the engineer tries to register the IP phones, the registrations are unsuccessful. When the engineer checks one of the phones, there is no status that is shown along with the Cisco Unified Communications Manager server IP address.
What is the probable cause?

A) The Cisco Unified Communications Manager server is currently available.
B) The currently receiving call-processing services are running on the phone.
C) The server connection is established, but the information is encrypted.
D) There is no current connection with the Cisco Unified Communications Manager server.

5. Which license capability must be enabled for Cisco Unified Presence to work with a specific user?

A) Enable Extensible Messaging and Presence Protocol
B) Enable Cisco Unified Presence
C) Enable Cisco Unified Presence Communicator
D) Enable Cisco Unified Presence Server

Solutions: