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Cisco 500-445 exam is a certification exam conducted by Cisco for professionals who aim to become experts in implementing the Cisco Contact Center Enterprise Chat and Email solution. This solution is very important for organizations that want to provide an excellent customer experience as it acts as a platform for handling customer inquiries and providing solutions through chat and email.
Cisco 500-445 certification exam is designed for IT professionals who are interested in improving their skills in Implementing Cisco Contact Center Enterprise Chat and Email. Implementing Cisco Contact Center Enterprise Chat and Email certification is an ideal choice for professionals who are looking to enhance their knowledge of contact center technology and improve their career prospects in the field.
Cisco 500-445 exam consists of 60-70 questions and is timed for 90 minutes. 500-445 exam tests the candidate's knowledge of contact center architecture, deployment models, chat and email routing, and integration with other Cisco collaboration solutions. 500-445 exam also evaluates the candidate's ability to troubleshoot and maintain the contact center enterprise chat and email solutions.
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ECE Administration and Configuration | 20% | - Explain ECE Administration Tasks - Configure ECE - Explain ECE Queues |
| Topic 2: ECE Features and Troubleshooting | 20% | - Explain Agent Single Sign-on for ECE - Troubleshoot ECE - Describe ECE Report Types |
| Topic 3: ECE Deployment | 40% | - Explain ECE Installation process - Describe Enterprise Chat and Email Components and Deployment Model - Define ECE Best Practices - Prepare PCCE for ECE and Integration |
| Topic 4: ECE Chat Administration | 10% | - Describe Chat Entry Points - Explain Chat Operation and Chat Customization - Configure ECE for Chat |
| Topic 5: ECE Email Administration | 10% | - Explain ECE Email Administration - Describe Workflows - Explain CCE Scripting for Email and Storage Management |
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