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Cisco 500-442 (Administering Cisco Contact Center Enterprise) Exam is a certification exam that tests the knowledge and skills of professionals who work with Cisco Contact Center Enterprise (CCE) solutions. 500-442 exam is designed to measure the candidate's proficiency in administering, configuring, and troubleshooting Cisco CCE solutions. Passing 500-442 exam is essential for individuals who aim to become certified Cisco Contact Center Enterprise Administrators.
Cisco 500-442 certification exam is a valuable certification for professionals who are responsible for administering Cisco Contact Center Enterprise solutions. Administering Cisco Contact Center Enterprise certification provides the candidates with the knowledge and skills required to configure and manage the various components of the Cisco Contact Center Enterprise platform. Administering Cisco Contact Center Enterprise certification is recognized worldwide and is a great way to enhance the career prospects of the candidates.
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| Section | Weight | Objectives |
|---|---|---|
| Basic Calls and Agent Settings | 20% | - Build basic ICM scripts - Configure basic call treatment - Deploy basic call settings - Configure basic agent functionality |
| Advanced Features | 10% | - Understand CCE features beyond default settings |
| Advanced Configuration | 20% | - Implement VXML applications - Configure roles and departments - Configure RONA support |
| Configuration and Implementation | 20% | - Implement precision routing - Configure agent teams and supervisors - Utilize Finesse administration tool |
| Reporting | 10% | - Utilize Cisco Unified Intelligence Center (CUIC) |
| Overview | 20% | - Explain call flow - Describe access tools - Understand Contact Center basics - Describe CCE components and architecture |
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