Deploying Cisco Unified Contact Center Express 500-052 Exam
Deploying Cisco Unified Contact Center Express 500-052 Exam which is related to Cisco IP Contact Center Express Specialist certification. This exam validates the ability to perform customer capacity planning to determine customer required features and evaluate and recommend different configuration options. It also deals with the ability to examine the Cisco business edition 6000 competitive landscape and identify processes and tools available for monitoring system operations in Cisco UCCXD. Software Engineers, Contact Center Express Engineers and Support Personnel usually hold or pursue this certification and you can expect the same job role after completion of this certification.
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Recertification
Since the validity period is 3 years, you have to complete recertification requirements for your Deploying Cisco Unified Contact Centre Express certificate to extend it for an additional three years from the date you recertify. The certification tracking system will help you keep track of the time period to rectify as it must be done before the certification expiration date. However, in the event you are unable to certify before expiration, you will have to repeat the entire certification exam process in order to regain its status. Additionally, you can also recertify by advancing to the next level of your desired certification or continuing education credits obtaining or even a combination of both.
Reference: http://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/uccxd.html#~overview
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Cisco 500-052 Exam Syllabus Topics:
| Section | Weight | Objectives |
| Topic 1: Implement a Unified Contact Center Express System | 40% | - Examine the Cisco Business Edition 6000 competitive landscape
- Configure Unified Contact Center Express software and provision users
- Use the Unified Contact Center Express Application Editor
- Describe the process for installing Unified Contact Center Express software and hardware
|
| Topic 2: Operate a Unified Contact Center Express System | 28% | - Monitor system operations in Unified Contact Center Express
- Perform patching, upgrading, and license additions
- Troubleshoot Unified Contact Center Express
- Identify basic Unified Contact Center Express user tasks
|
| Topic 3: Design a Unified Contact Center Express System Deployment | 32% | - Evaluate and recommend different configuration options
- Perform customer capacity planning
- Identify available configuration and ordering tools
- Determine customer required features
|